Nosa Osazee

IT Hardware and Network Support Technician with 7+ years diagnosing and repairing desktops, laptops, printers, and network devices. Strong background in electronics, component-level troubleshooting, and cable testing. Experienced with remote phone support for hardware checks and RMA coordination. B.Sc. in Industrial Physics from the University of Benin. Known for analytical thinking, hands-on technical expertise, and clear communication with users.

IT Hardware & Network Support Technician at Independent IT Services (2017-01 – Present)

Providing comprehensive IT hardware and network support services

• Diagnose and repair 600+ IT devices including desktops, laptops, printers, switches, and access points
• Upgrade and replace RAM, SSD, power supplies, screens, and network cards
• Run Ethernet cable, terminate RJ45, and test connections with cable tester and tone probe
• Mount switches and access points, verify link lights, and check patch panel connections
• Provide remote phone support to guide users through cable, power, and port checks
• Log hardware incidents in ticketing system for asset tracking and vendor RMA

Electronics & IT Device Technician at Retail & Repair Centers (2015-01 – 2017-12)

Repairing and maintaining electronics and IT devices at retail and repair centers

• Repaired UPS units, network switches, POS terminals, and laptop adapters
• Tested network ports and verified connectivity with ping test to gateway
• Maintained ESD-safe workstation and calibrated test equipment for accuracy
• Managed parts inventory and customer support for hardware repairs

Bachelor of Science (B.Sc.) in Industrial Physics – University of Benin (2015-06)