Nwachukwu Marcellinus

Results-driven individual with experience in loan recovery role and account management. Adept at using CRM and digital tools to manage client records, track resolutions, and ensure retention. Skilled in resolving customer issues, ensuring timely repayments, and supporting business growth through effective teamwork and problem-solving. Known for strong communication, empathy, and the ability to work independently while engaging effectively with diverse clients.

BRANCH MANAGER at LAPO Microfinance Bank (2022-01 – Present)

• Disbursed loans, monitored repayments, and ensured timely recovery from clients.
• Carried out follow-up calls to track repayment status and resolve arrears.
• Successfully managed loan recovery from defaulting customers (Balance of Defaulters – BOD).
• Ensured branch profitability by balancing loan disbursement, repayment collection, and operational expenses.

MARKETING & DIRECT SALES EXECUTIVE at United Bank for Africa (UBA) (2021-01 – 2022-01)

• Promoted banking products and services, including account opening and deposit mobilization.
• Engaged prospective and existing customers through direct interactions to address inquiries and provide solutions.
• Handled customer complaints, ensuring issues were escalated and resolved promptly.
• Collaborated effectively within the team to meet sales and service targets.

Higher National Diploma (HND) in Computer Science – Federal Polytechnic Auchi (2017-01 – 2019-01)

Ordinary National Diploma (OND) in Computer Science – Bayelsa State Polytechnic (2014-01 – 2016-01)