Nwakalor Princess

Detail-oriented professional with 3+ years of experience supporting clients, managing high-volume interactions, coordinating follow-ups, maintaining accurate records, and resolving concerns across healthcare and service environments. Skilled in patient-centered communication, handling sensitive information, identifying issues requiring escalation, and collaborating with teams to ensure timely support. Experienced in managing 40+ daily interactions across multiple channels while maintaining accurate CRM and client records.

Seeking to apply strong communication, organization, and problem-solving skills to help patients navigate services, follow through on care needs, and receive seamless support.

Client Relations & Administrative Support at Unique Motors (2026-04 – Present)

• Managed 40+ daily customer interactions across WhatsApp, Instagram, phone calls, and in-person channels, responding to vehicle inquiries and providing timely information.
• Qualified customer needs by gathering budgets, preferred models, specifications, and intended use, then communicating suitable vehicle options.
• Conducted follow-ups with prospective buyers and dealers, providing updates on vehicle availability, pricing, specifications, and customer requests.
• Coordinated customer requirements with sales staff, management, mechanics, and external vendors to facilitate vehicle inspections, repairs, preparation, and issue resolution.
• Maintained organized customer and vehicle information, including inquiries, pricing, availability, and follow-up details, to support accurate communication and sales activities.
• Prioritized multiple customer requests and operational tasks in a fast-paced environment, ensuring timely responses and effective coordination across teams

Client Experience & Operations Coordinator at Vive Luxe Aesthetics Clinic (2025-08 – 2026-03)

• Managed 40+ daily client interactions across Instagram, WhatsApp, and front-desk channels, providing accurate and timely responses.
• Managed daily customer communications across WhatsApp, Instagram, phone, and other digital channels, handling inquiries, providing timely information, and maintaining a professional customer experience.
• Maintained accurate CRM records and appointment information while handling confidential data.
• Monitored digital communications to ensure information was clear, accurate, and aligned with company guidelines.
• Reviewed client inquiries and concerns, identified issues requiring escalation, and coordinated appropriate resolutions.
• Created and reviewed social media content using Canva, ensuring content was accurate, appropriate, and audience-focused.

Customer Service Representative at Hope Medical Centre (2024-02 – 2025-05)

• Registered and managed 50+ patient records daily in the hospital CRM, maintaining approximately 90% data accuracy.
• Handled patient inquiries across phone and in-person channels while maintaining confidentiality and professionalism.
• Resolved appointment, billing, and service-related concerns, escalating complex issues to the appropriate teams.
• Acted as a liaison between patients and medical staff, ensuring accurate communication and timely resolution of concerns.
• Followed established procedures when handling sensitive patient information and service requests.
• Collaborated with clinical and front desk staff to optimize patient throughput, reducing wait times during peak hours by 30% and supporting a high standard of patient satisfaction.

Bachelor of Science in Biochemistry – Chukwuemeka Odumegwu Ojukwu University (formerly Anambra State University) (2024-07)

Senior School Certificate (WAEC) – Ojomoh Education Centre (2016-07)