Nwanze Rose

Public Administration graduate with hands-on experience in customer service, admin support, and team coordination across retail, education, and real estate sectors. Skilled in communication, multitasking, and Microsoft Office, with a strong track record of handling transactions, managing records, and improving operations.

Customer Service Representative at Frankly Royal View Ltd (Real Estate) (2024-11 – Present)

Manages customer inquiries and transactions in a real estate company, maintaining high satisfaction rates and CRM database management.

• Resolved an average of 40+ customer inquiries weekly via phone, email, and chat, maintaining a 95% satisfaction rate.
• Maintained a CRM database with up-to-date records for more than 500 clients.
• Supported employee engagement initiatives, improving internal communication and client relationship processes.
• Processed over 100 customer transactions and order returns with high accuracy and timeliness.
• Handled front-desk responsibilities, assisting over 50 visitors weekly and resolving inquiries professionally.

Secretary at Mariam Babangida Leisure Park (2024-07 – 2024-09)

Provided administrative and secretarial support at a leisure park facility.

• Scheduled and coordinated 15+ meetings, ensuring documentation and timely follow up
• Escalated unresolved issues to appropriate departments, ensuring fast resolution.
• Managing sensitive information with discretion.
• upholding a professional demeanor in all interactions.

Teaching Assistant (NYSC) at Zenith College (2023-08 – 2024-06)

Provided teaching and mentoring support to secondary students across multiple subjects.

• Assisted in teaching and mentoring 100+ senior secondary students across 3 subjects.
• Contributed to the creation of lesson plans and assessments, improving student engagement by 20%.
• Conducted regular academic performance reviews and engaged with parents on student progress.

Assistant Manager at Hat Desires (2023-02 – 2023-05)

Managed daily retail sales operations with focus on inventory management and marketing support.

• Managed daily sales operations, serving over 60 customers weekly and increasing sales by 15%.
• Supervised inventory management, reducing stock discrepancies by 25%.
• Supported marketing efforts and social media engagement, contributing to a 10% growth in customer base.

Bachelor of Science in Public Administration – University of Benin