Nwokoro Victoria

Highly organized and service-driven Administrative and Customer Service professional with a Diploma in Library and Information Science and a Bachelor's degree, offering over 3 years of combined experience in HR support, client management data entry, and office administration. Proven ability to manage high-volume client engagement, maintain accurate documentation, and support smooth internal coordination across legal and healthcare environments. Proficient in CRM tools (Othello, Zendesk) and Microsoft Office Suite, with a strong reputation for professionalism, confidentiality, and operational efficiency.

Admin / Customer Service Personnel - Wigwe & Partners (Law Firm) - Lagos

(2024-07)

• Developed and implemented an online correspondence and document tracking system, ensuring proper documentation and easy retrieval of incoming firm communications.
• Introduced and executed a visitor access card system, improving security control, visitor monitoring, and front desk efficiency.
• Managed and maintained the staff directory system, ensuring updated staff records and supporting smooth internal communication.
• Manage front desk operations, attending to an average of 2–3 walk-in clients daily while supporting a high volume of virtual client communications.
• Coordinate communication between clients, lawyers, and internal teams to ensure timely responses and smooth service delivery.
• Maintain and update client records, correspondence, and documentation with strict confidentiality and accuracy.
• Provide HR and administrative support including attendance tracking, staff scheduling, and internal coordination.
• Support onboarding processes by assisting with staff documentation, orientation, and work preparation.
• Handle inquiries and complaints professionally, ensuring improved client satisfaction and office efficiency.

Customer Service Personnel - Lagos University Teaching Hospital (LUTH) - Lagos

(2022-08 - 2024-06)

• Managed high-volume patient engagement by attending to 30+ patients daily, ensuring efficient and professional service delivery.
• Supported smooth hospital operations through accurate appointment scheduling, documentation, and departmental coordination.
• Improved patient satisfaction by resolving inquiries and complaints with empathy, professionalism, and timely follow-up.
• Served as the first point of contact for patients and visitors, ensuring courteous and professional service.
• Managed appointment scheduling, patient documentation, and departmental communication to support efficient service delivery.
• Responded to inquiries and complaints calmly, contributing to reduced service delays and improved patient experience.
• Supported HR and administrative teams with filing, record updates, and clerical duties to ensure accurate documentation.
• Assisted in coordinating internal communication across departments, ensuring timely flow of information.

Sales Representative (Promoted to Sales Manager) - PENCO Bottling Company - Lagos

(2021-02 - 2021-07)

• Identified sales performance challenges and proposed a strategic improvement idea that was approved and implemented by management.
• Contributed to improved daily sales performance through better customer engagement and coordinated sales activities.
• Recognized for strong performance and promoted to Sales Manager within the period of employment.
• Promoted and sold company products while maintaining strong customer relationships to support revenue growth.
• Recorded daily sales activities and prepared performance reports for management review.
• Provided customer feedback to support product and service improvement.
• Assisted in coordinating sales activities to improve efficiency and customer satisfaction.

Secretary - Max Computers - Lagos

(2014-03 - 2016-05)

• Managed office correspondence, appointment schedules, and daily administrative operations.
• Maintained organized filing systems and ensured accurate record-keeping for easy document retrieval.
• Provided customer support and assisted management with administrative coordination to improve office efficiency.

Virtual Assistant (Intern) - Remote - Remote

(2024-10 - 2024-11)

• Supported remote administrative operations including data entry, research, calendar management, and task coordination.
• Assisted with organizing documents and schedules, improving workflow efficiency and task completion.
• Supported communication tasks including follow-ups and basic email management.

Library Intern - Kogi State University Library / Abia State Library

(2016-01 - 2016-12)

• Assisted in cataloguing and maintaining accurate library records to improve accessibility of materials.
• Supported library users with research assistance and information retrieval.
• Repaired and bound worn-out books, improving the condition and usability of library materials.
• Received commendation from supervisor for initiative and contribution to library upkeep.

Library Intern - Abia State Library

(2020-05 - 2020-07)

• Organized library records and supported visitors in accessing resources efficiently.
• Assisted in maintaining proper documentation and classification of materials to improve record accuracy.

Bachelor's Degree - Abia State University (2021)

Diploma - Library and Information Science - Kogi State University (2017)