Obareh Maryan

Detail-oriented and customer-focused Operations professional with experience in microfinance banking, sales supervision, customer service, transaction processing, records management, and administrative support. Currently working as an Operations Officer at Yes Microfinance Bank, with practical experience in account management, document verification, transaction processing, digital banking support, and operational controls. Holds a National Diploma and Higher National Diploma in Accounting.

Seeking an opportunity in Operations, Customer Service, Banking, or Accounting where I can apply my skills and contribute to organizational growth.

Operations Officer – Operations Unit at YES MICROFINANCE BANK (2025-01 – Present)

• Process account opening and account closure requests in line with established procedures.
• Verify and authenticate customer documents and information to ensure accuracy and compliance.
• Provide professional customer service and resolve customer inquiries and operational issues.
• Maintain accurate customer and transaction records.
• Process daily banking transactions accurately and efficiently.
• Support customers with digital banking services and related transactions.
• Assist with operational controls and ensure adherence to internal procedures.
• Prepare and maintain operational records and reports.
• Collaborate with other departments to ensure smooth daily banking operations.

Sales Supervisor at ORIA VENTURES FROZEN FOODS (2020-01 – 2025-01)

• Supervised and coordinated the activities of the sales team.
• Monitored sales performance and worked toward achieving sales targets.
• Developed strategies to drive sales growth and improve customer retention.
• Trained, coached, and supported sales staff to improve performance.
• Ensured team members had adequate product knowledge.
• Monitored customer relationships and supported the resolution of customer concerns.
• Ensured compliance with company policies and sales procedures.
• Prepared and maintained sales records and performance information.

Sales Representative at VINCO SEAFOOD NIG. LTD (2013-01 – 2020-01)

• Handled customer inquiries and provided timely customer support.
• Assisted with daily administrative activities.
• Processed and followed up on customer orders.
• Maintained customer and sales records.
• Assisted with basic accounting and record-keeping activities.
• Built and maintained positive relationships with customers.
• Supported the sales team in achieving business objectives.

Higher National Diploma in Accounting – LAGOS STATE POLYTECHNIC (2021-01 – 2023-01)

National Diploma in Accounting – YABA COLLEGE OF TECHNOLOGY (2016-01 – 2018-01)