Ocheli Oge

Detail-oriented and highly organised Virtual Assistant with over 8 years of experience in customer support, administrative coordination, data management, reporting, and complaint resolution. Experienced in handling customer enquiries, managing digital records, preparing reports, scheduling tasks, and providing excellent client service. Proficient in Microsoft Office, Google Workspace, AI productivity tools, and remote collaboration platforms.

Committed to delivering efficient administrative support while maintaining professionalism and confidentiality.

Customer Care Representative at Ikeja Electricity Distribution Company (2019-08 – Present)

• Respond to customer enquiries professionally and provide timely solutions.
• Investigate and resolve customer complaints regarding electricity billing and metering issues.
• Maintain accurate customer records and prepare daily, weekly, and monthly reports.
• Coordinate field teams and schedule inspection activities.
• Perform data entry and update customer information in CRM systems.
• Prepare management reports using Microsoft Excel and Word.
• Communicate with internal departments to ensure prompt issue resolution.
• Monitor work progress and ensure service requests are completed within SLA.
• Improved complaint resolution turnaround through effective case management.
• Led field teams responsible for revenue protection and customer issue resolution.
• Maintained accurate operational reports supporting business decision-making.

B.Eng. in Mechanical Engineering – Delta State University, Abraka (2012 – 2017)

Senior School Certificate – Umukwata Secondary School (2005 – 2011)

Primary School Leaving Certificate – Umukwata Primary School (1999 – 2004)