Odekwo Ufuoma

• Managing large amounts of outbound calls in a timely manner and handling different topics or campaigns 
• Identifying customers’ needs, clarifying information, researching every issue, and providing solutions and/or alternatives
• Seize opportunities to upsell products when they arise 
• Keep records of all conversations in a call center database in a comprehensive way 
• Meet personal/team qualitative and quantitative targets
• Removing corrupted data and fixing coding errors and related problems
• Developing and maintaining databases, and data systems – reorganizing data in a readable format
• Assigning data to different agents in larger quantity
• Using automated tools to extract data from primary and secondary sources

MacTay Consulting (Contract Staff) | Lekki Lagos State 

Contact Center Representative (STERLING BANK)

1 Year and 6 months

Computer Science B.Sc (Ed)

Delta State University, Abraka, Delta State

Second Class Upper

Diploma in Computer Science

Delta State University