Odetola Elizabeth

Aspiring Product Manager with hands-on experience supporting users on a digital platform, gaining exposure to product issues, user behavior, and operational workflows. Skilled in identifying recurring problems, documenting user feedback, and collaborating with cross-functional teams to improve platform usability and performance. Experienced in assisting with feature requests, issue triage, and validating fixes from a user perspective.

Strong foundation in user-centered thinking, problem-solving, cross-team collaboration, and workflow optimization. Eager to contribute practical experience and learning to a technology-driven product environment.

Customer Support Specialist at Rouvoo Business Application (2025-09 – Present)

• Escalates product-related issues to operations and engineering teams with clear context and user impact.
• Assists in validating fixes by retesting reported issues from a user perspective before ticket closure.
• Supports an average of 150–250 users weekly via in-app chat and email on a consumer-facing digital platform.
• Resolves approximately 90 percent of routine platform-related issues without escalation by applying product and process knowledge.
• Identifies and documents recurring product issues such as payment failures, tracking inconsistencies, and address or profile errors.

Customer Service Executive at Newmoney AFRIKA (2024-10 – 2025-09)

• Delivered technical assistance to customers via chat, email, and remote desktop tools.
• Provided product guidance and walkthroughs to non-technical users, helping increase customer satisfaction and reduce support ticket backlog.
• Utilized CRM and helpdesk platforms (e.g., Zendesk, Freshdesk, HubSpot) to manage customer interactions and maintain detailed records of resolutions.
• Walked clients through troubleshooting processes, including mobile app issues, device syncing problems, and account setup via live chat and phone.
• Collaborated with QA and Engineering teams to report bugs and test solutions before rollout.

Customer Service Executive at Custodian Life Assurance (2023-09 – 2024-08)

• Demonstrated effective multitasking in a fast-paced environment to resolve issues swiftly while actively pursuing improvements in customer service practices to meet changing customer needs.
• Delivered friendly and professional customer support via phone and email, demonstrating strong phone etiquette and communication skills to foster a positive rapport with customers.
• Conducted accurate data entry and maintained comprehensive customer records to ensure data integrity.
• Troubleshot technical issues and collaborated with the development team where necessary to implement effective solutions.

Administrative Support at Ayegbaju Community School (2019-06 – 2020-12)

• Provided comprehensive administrative support to the team of 15, ensuring smooth daily operations and efficient workflow management.
• Maintained accurate records and generated reports to support the decision-making process.
• Supported school leadership by preparing reports, conducting research, and assisting with special projects, such as curriculum planning and school event coordination.
• Assisted in organizing professional development workshops and training sessions for teachers and staff.

B.A. (Ed.) in History – Ekiti State University, Nigeria (2023-04)