Odeyemi Abosede

Banking operations professional with 5+ years at First Bank Nigeria PLC, currently a Payment Settlement and Reconciliation Officer handling NIP, POS and electronic payment reconciliation, exception resolution and settlement support. Strong background in transaction dispute resolution, KYC/customer due diligence and account maintenance within high-volume, regulated environments. Experienced in investigating unmatched and failed transactions, meeting turnaround times, preparing exception reports and maintaining audit trails in line with NIBSS guidelines.

Currently pursuing a Master of Information Technology (Information Management Systems), specializing in Big Data, Business Intelligence and Data Governance. Detail-oriented, reliable and comfortable working under tight deadlines.

Payment Settlement and Reconciliation Officer - First Bank Nigeria PLC - Lagos

(2025-03)

• Review transaction logs, settlement reports and system records to determine the status of failed, pending and disputed NIP, POS and electronic payment transactions
• Identify and investigate reconciliation breaks, transaction exceptions and unmatched entries using Excel (VLOOKUP/XLOOKUP) to match records across reports, ensuring resolution within approved turnaround times
• Liaise with internal stakeholders, payment processors and external financial institutions to confirm beneficiary credits and resolve disputes
• Monitor aging cases and follow up on outstanding transactions to ensure closure within SLA
• Analyze transaction reports to identify root causes of failures and recommend corrective actions
• Prepare and maintain reconciliation and exception reports for management review and operational monitoring
• Escalate unresolved reconciliation issues, settlement variances and high-risk transactions to the appropriate teams
• Ensure compliance with NIBSS guidelines, operational procedures and regulatory requirements
• Support operational control through daily transaction reviews, exception monitoring and process compliance checks
• Maintain accurate documentation and audit trails for investigations, resolutions and reconciliation activities

KYC Officer - First Bank Nigeria PLC - Lagos

(2023-04 - 2025-03)

• Conducted customer due diligence checks for new account openings, ensuring compliance with regulatory requirements
• Verified customer identities and assessed risk based on transaction history and source of funds
• Performed ongoing monitoring of customer accounts, updating records to reflect regulatory changes
• Identified and escalated suspicious or unusual activity to relevant authorities
• Collaborated with sales and operations teams to resolve onboarding issues and provided KYC compliance training

Data Quality Control & Assurance / Account Maintenance Officer - First Bank Nigeria PLC — Retail Processing Center

(2021-03 - 2023-04)

• Investigated instances of possible fraud and recommended improvements to weak internal controls
• Monitored compliance with industry standards, laws and regulatory guidelines; evaluated whether operational processes functioned correctly
• Managed full account lifecycle: opening, closing, upgrading, mapping, scheme code changes and reactivation from dormancy
• Handled freezing/unfreezing of accounts, flag management, standing instructions and alert profile activation/deactivation
• Resolved customer and branch enquiries on account status, documentation and onboarding processes
• Administered E-document management access and E-reference check uploads, supporting internal data integrity
• Engaged stakeholders across branches to communicate process changes and regulatory requirements

Master of Information Technology (MIT) - Information Management Systems — Big Data, Business Intelligence & Data Governance - MIVA Open University, Abuja

B.Sc. (Ed.) - Educational Technology - University of Ilorin, Kwara State (2014 - 2018)