Odinaka Uroko

Application Support Engineer with over three years of experience supporting production banking applications in a financial services environment. Experienced in troubleshooting application issues, managing deployments, supporting SQL databases, and maintaining reliable services across Windows and Linux platforms. Skilled in supporting Internet Banking, Mobile Banking, Treasury and internal business applications, with hands-on experience in incident management, application monitoring, disaster recovery, automation and regulatory reporting.

Adept at working with developers, infrastructure teams, vendors and business users to deliver reliable application support and continuous service improvement.

Applications Support Engineer - Coronation Merchant Bank

(2023-03)

Provide production support for business-critical banking applications, ensuring systems remain available, secure and reliable while meeting business and operational requirements.

• Manage Level 2 production support for 20+ banking applications, including Internet Banking, Mobile Banking, Treasury and internal business applications.
• Investigate and resolve an average of 40–60 production incidents monthly, working closely with developers, infrastructure teams and vendors to restore services within agreed SLAs.
• Monitor application health, review server and application logs, investigate system alerts and perform routine health checks to minimise service disruption.
• Support 150+ production deployments, application upgrades and release activities, including pre-deployment validation and post-release monitoring.
• Configure and maintain applications across Windows and Linux servers, ensuring stable production environments.
• Support more than 20 production databases across Oracle, Microsoft SQL Server and MySQL by performing data validation, troubleshooting, report development and deployment support.
• Develop SQL queries, stored procedures and database triggers to support reporting, automation and operational troubleshooting.
• Automat recurring operational activities using SQL procedures, database triggers and Windows batch scripts, reducing manual processing effort by approximately 25–30%.
• Perform backend database validation for APIs and application integrations during deployments and issue investigations.
• Support migration of applications and databases from Windows Server 2012 to Windows Server 2019, improving platform security and operational reliability.
• Participate in disaster recovery and failover exercises to validate business continuity readiness for critical banking applications.
• Produce operational, audit and regulatory reports using SQL reporting tools to support compliance and business decision-making.
• Work closely with application owners, developers, infrastructure engineers and business stakeholders to investigate root causes, implement fixes and improve overall application stability.
• Prepare technical documentation, deployment guides and operational support procedures to improve knowledge sharing within the support team.

Graduate Trainee - Dangote Cement Plc

(2022-07 - 2023-03)

• Participated in structured graduate training across operational and technical functions.
• Assisted with process reviews and business improvement initiatives.
• Prepared reports and presentations for management.
• Supported research and day-to-day departmental activities.

Product Manager (Tours) - Birdview Travels

(2021-01 - 2022-07)

• Participated in structured graduate training across operational and technical functions.
• Assisted with process reviews and business improvement initiatives.
• Prepared reports and presentations for management.
• Supported research and day-to-day departmental activities.

Master's - Information Technology - National Open University (2025-01)

Bachelor of Engineering - Chemical Engineering - Federal University of Technology, Owerri (2014-01 - 2019-01)