Ogechukwu Maria

Compassionate and results-driven Registered Nurse, Registered Midwife, Healthcare Quality Assurance Lead, and Medical Virtual Assistant with over 10 years of experience spanning clinical nursing care, healthcare operations, claims management, patient coordination, client retention, and quality assurance. Proven track record in improving patient care standards, ensuring operational efficiency, managing healthcare projects, and delivering exceptional patient experiences across hospitals, HMOs, and healthcare organizations. Skilled in telehealth support, patient scheduling, electronic medical records (EMR/EHR), medical documentation, insurance claims coordination, customer relationship management, HIPAA compliance, and healthcare administration.

A strong leader with expertise in cross-functional collaboration, patient advocacy, workflow optimization, and virtual healthcare support. Passionate about delivering high-quality patient-centered care while leveraging technology to improve healthcare access and efficiency.

Quality Assurance Team Lead | Client Retention Specialist - Ives Medicare Limited

(2021-04)

• Lead quality assurance initiatives to improve healthcare service delivery and patient satisfaction.
• Monitor patient records and healthcare processes to ensure compliance with organizational policies and healthcare regulations.
• Analyze healthcare data to identify operational gaps and implement corrective strategies.
• Supervise quality assurance teams and ensure continuous service improvement.
• Handle escalated client complaints and resolve service issues efficiently.
• Prepare departmental reports and present performance metrics to management.
• Ensure seamless collaboration between departments for operational efficiency.
• Oversee claims assessment processes for compliance and accuracy.
• Develop retention strategies that improve client loyalty and organizational revenue.
• Manage corporate account renewals and client relationship management.
• Create healthcare communication materials such as newsletters, emails, and promotional content.
• Build long-term stakeholder relationships through excellent service delivery.

Project Coordinator - Medicheck Health Screening Suite

(2016-11 - 2020-12)

• Coordinated multiple healthcare projects from planning through execution.
• Conducted basic health screenings and patient assessments.
• Managed medical screening reports and quality assurance checks.
• Organized workplace wellness programs and health education seminars.
• Tracked project timelines, expenses, and deliverables.
• Coordinated travel logistics and stakeholder communication.

Care Coordinator | Claims Officer - Medifield Healthcare Limited

(2015-06 - 2016-11)

• Coordinated communication between healthcare providers, patients, and HMOs.
• Verified insurance eligibility and benefits.
• Managed claims processing, approvals, and reimbursements.
• Investigated complex claims issues and resolved disputes.
• Coordinated patient discharge planning.
• Authorized specialty healthcare services.

Registered Nurse | Registered Midwife - Iyi-Enu Mission Hospital

(2012-11 - 2015-05)

• Delivered direct patient care in medical/surgical units.
• Managed patient admissions and discharge planning.
• Administered medications and wound care.
• Conducted patient assessments and monitoring.
• Collaborated with physicians and multidisciplinary teams.
• Maintained patient confidentiality and safety standards.

Medical Virtual Assistant | Remote Healthcare Support

• Appointment scheduling and calendar management
• Telehealth coordination
• Patient intake documentation
• Medical transcription
• Insurance verification
• Prior authorization support
• Prescription refill coordination
• EMR/EHR documentation
• Email and phone support
• HIPAA-compliant patient communication
• Medical records management
• Administrative support for healthcare providers

Bachelor of Nursing Science - Nursing - Ahmadu Bello University, Zaria (2024)

Registered Midwife Certificate - Midwifery - School of Midwifery, Iyi-Enu Mission Hospital (2015)

Registered Nurse Certificate - Nursing - School of Nursing, Iyi-Enu Mission Hospital (2012)