IT Manager, ICT Lead (Post-Merger) - Chelsea Hotel CBD - Abuja, Nigeria
(2025-07)
- Directed reconstruction of the hotel's full network topology across two post-merger properties; reassigned access point placement and engineered targeted mesh coverage to eliminate dead zones, delivering seamless connectivity throughout the facility.
- Governed Mainone internet circuit upgrade from 70 to 100 Mbps through formal capacity proposal; deployed MikroTik for bandwidth distribution and Fortinet for policy enforcement with 50 Mbps ring-fenced for a co-working tenant, increasing revenue-generating capacity.
- Modernised wireless infrastructure with 9 UniFi U7 LR (Wi-Fi 6E) units across floors 1–4, achieving 100% success rate across Association, Authentication, DHCP, and DNS metrics.
- Standardised server room infrastructure, completing renovation with zero service disruption.
- Strengthened security posture by engineering Fortinet split-routing architecture across Mainone and Starlink; executed firmware upgrade with zero disruption, reducing network vulnerabilities by 75%.
- Maintained uninterrupted hotel operations during ISP outages through resilient multi-WAN architecture, intelligent bandwidth allocation policies, proactive monitoring, and rapid failover strategies, ensuring continuous business operations for guests, conference facilities, restaurants, and mission-critical services.
- Designed resilient connectivity strategy utilising Mainone and Starlink with intelligent failover; maintained zero guest downtime during fibre cut; resolved ₦8–9M ISP billing discrepancy through vendor collaboration.
- Lead Root Cause Analysis (RCA) for recurring service interruptions and infrastructure incidents, implementing long-term corrective actions that improve system stability, eliminate recurring faults, and strengthen operational resilience.
- Lead critical incident response during ISP outages and infrastructure failures by coordinating internal teams and external service providers, rapidly restoring connectivity while minimising operational disruption.
- Lead and supervise an 8-member multidisciplinary IT department comprising IT Supervisors, IT Officers, IT Support Specialists, Intercom Engineers, and Visual & Audio Engineers. Provide strategic direction, workload planning, mentoring, performance oversight, and operational leadership across two integrated hospitality properties supporting over 200 employees.
- Standardised IT operations across both properties through comprehensive post-merger audit and company-wide SOP development; configured centralised guest feedback routing to 7 departments simultaneously.
- Delivered structured training to IT and Front Office teams on network procedures, Vingcard key programming, and service desk protocols, building internal capability and reducing dependency on external support.
- Foster a culture of continuous learning through coaching, mentoring, structured knowledge transfer, and cross-training initiatives, strengthening team capability and improving service consistency.
- Govern vendor relationships with MainOne, Airtel, Starlink, ASSA ABLOY (VingCard), HotelMan PMS, and DSTV, evaluating vendor performance, coordinating SLA compliance, managing the procurement lifecycle, facilitating payment processing, overseeing contract renewals, and driving service quality improvements.
- Own the annual IT departmental budgeting process, forecasting infrastructure investments, operational expenditures, vendor costs, software licensing, maintenance requirements, and technology roadmaps aligned with business objectives.
- Lead technology procurement and installation planning, ensuring all vendor-delivered solutions align with operational requirements and infrastructure standards.
- Act as the primary technology advisor to executive leadership, providing strategic recommendations on infrastructure investments, operational improvements, cybersecurity initiatives, and digital transformation projects aligned with organisational objectives.
- Partner closely with Executive Management, Sales & Marketing, Front Office, Operations, and other department heads to translate operational requirements into scalable technology solutions that enhance business efficiency and support strategic initiatives.
- Partner with Sales & Marketing to deliver reliable technology solutions supporting conferences, corporate meetings, themed events, promotional campaigns, and customer engagement initiatives, enabling successful event execution and supporting revenue generation.
- Govern Microsoft 365 and SharePoint environments by overseeing permissions, document governance, workflow automation, collaboration platforms, enterprise information lifecycle management, and secure digital workspaces, enabling efficient knowledge sharing, regulatory compliance, and cross-functional collaboration.
- Championed organisational change through digital transformation initiatives including standardised OneDrive governance, achieving 25% faster data retrieval and 40% reduction in paper-based processes while driving user adoption, automation, and a culture of continuous improvement across departments.
- Developed formal IT Asset Management framework cataloguing 500+ assets with full audit compliance within 30 days; optimised DSTV configurations yielding 10% cost reduction per property.
- Architected NetPulse Monitor (proprietary LAN diagnostics dashboard with real-time ECG-style visualisations) and TidyDek (auto-file-organiser daemon), custom-built software tools that reduced network troubleshooting time, eliminated manual file management, and enabled proactive infrastructure monitoring.
- Evaluate emerging technologies, champion digital transformation initiatives, and lead implementation of process improvements that enhance operational efficiency, cybersecurity, scalability, and user adoption.
Team Lead / IT Support Specialist - Jubaili Agrotec Ltd - Abuja, Nigeria
(2023-08 - 2024-12)
- Directed IT operations across 3 branches and 24 depots; implemented quarterly preventive maintenance schedules reducing system failures by 15% and improving overall infrastructure reliability.
- Oversaw deployment of 30 ZKTeco biometric attendance devices integrated with the HR system, improving workforce tracking accuracy by 30% and automating payroll reporting.
- Modernised multi-site network infrastructure replacing unmanaged switches with managed smart switches, implementing VLAN segmentation, and deploying Microwave Radio PtP links between key operational locations to improve WAN reliability.
- Delivered 60% improvement in mobile data connectivity for expatriate residential quarters through strategic wireless network redesign.
- Deployed Lansweeper IT Asset Management across all branches, enabling the organisation's first centralised asset tracking capability.
- Developed Python-based automated network monitoring scripts enabling proactive issue resolution before end-user impact.
- Contributed to 2024 IT budget and capacity planning; onboarded new IT hires; created QR-coded IT contact cards to streamline helpdesk access across all sites.
IT Consultant / Lead Technical Adviser - Quiqk Technologies Solution - Abuja, Nigeria
(2023-03 - 2023-10)
- Directed company digital presence, achieving 30% increase in website traffic and 25% boost in lead generation through strategic content planning.
- Streamlined marketing operations by automating content scheduling and designing collateral with Canva, reducing manual effort by 60% while maintaining brand consistency.
- Delivered end-to-end connectivity solutions covering network design, procurement, and support with 95% same-day resolution rate.
Enterprise IT Operations Engineer - Coollink - Abuja, Nigeria
(2017-07 - 2023-03)
- Delivered enterprise-level IT operations and enterprise service delivery for a large portfolio of commercial and residential clients, achieving 95% SLA adherence across the service desk using Solid Ticketing System for incident lifecycle management, escalation tracking, and root cause analysis.
- Monitored enterprise infrastructure health and service availability using PRTG Network Monitor, WhatsUp Gold, and EMCO Ping Monitor Enterprise, enabling proactive detection of connectivity issues and reducing mean time to resolution.
- Executed preventive maintenance programmes, firmware management, and network optimisation for VSAT, FTTH, and wireless infrastructure, ensuring continuous service reliability for enterprise clients.
- Led structured onboarding and technical training for newly recruited engineers, reducing ramp-up time by 20%; developed knowledge-sharing documentation and troubleshooting guides.
- Implemented digital client mapping strategies improving dispatch efficiency by 25% and expanding service outreach across the region.
Network Administrator - Access Point Cyber Cafe - Ibadan, Nigeria
(2014-04 - 2015-02)
- Managed 30+ systems achieving 40% reduction in connectivity downtime; resolved 90% of technical issues on first contact.
Computer Engineer / TOEFL Administrator - Educational Advancement Centre (EAC) - Ibadan, Nigeria
(2012-05 - 2013-07)
- Designed computer laboratory infrastructure achieving 50% improvement in system reliability; administered secure TOEFL examination environment.
