Oghenetekevwe Mirror

Customer-focused and results-driven professional with over 4 years of experience in customer support, administrative assistance, and records management. Skilled in resolving customer inquiries, coordinating schedules, managing documentation, and delivering exceptional service in remote and fast-paced environments. Proficient with CRM platforms, Google Workspace, and collaboration tools. Recognized for strong communication, attention to detail, and the ability to quickly learn new systems.

Virtual Assistant / Online Customer Support at Celebrity Xchange (2025-01 – 2026-05)

• Delivered customer support through live chat, resolving inquiries promptly while maintaining high customer satisfaction.
• Processed customer transactions, verified information, and maintained accurate confidential records.
• Managed multiple customer conversations while meeting response-time expectations.
• Followed up on customer requests and collaborated with team members to resolve issues efficiently.
• Built strong customer relationships through professionalism, empathy, and clear communication.
• Maintained accurate documentation to support efficient service delivery.

Customer Support Representative at Moeltechnology Limited (2020-03 – 2024-11)

• Provided customer support via phone, email, and in-person interactions.
• Scheduled appointments, coordinated meetings, and arranged customer travel.
• Managed customer records, business documents, and correspondence using Microsoft Office.
• Maintained organized filing systems and ensured data accuracy.
• Collaborated with colleagues to deliver seamless customer service.
• Ensured compliance with confidentiality and data protection standards.

Customer Support Representative at Solenzo ICT (2017-02 – 2020-01)

• Responded to customer inquiries across in-person, email, and online channels.
• Processed registrations, applications, and digital transactions accurately.
• Maintained customer records.
• Prepared reports, business documents, and correspondence.
• Conducted online research and provided administrative support.
• Resolved customer concerns promptly.

Bachelor of Art in English – Delta State University, Abraka (2023)