Oghosa Osarumwense

Detail-oriented professional with 3+ years of experience in Health Operations, Data Analysis, and Healthcare service delivery. Proven track record of managing diagnostic workflows and high-volume clinical data within Digital Health environments. Expert in executing scalable engagement models, optimizing Retention Management, and utilizing CRM systems to drive product adoption and operational excellence for primary care practices.

Medical Laboratory Scientist (Intern) - UNIVERSITY OF BENIN TEACHING HOSPITAL - BENIN CITY

(2025-06 - 2026-05)

• Managed and executed diagnostic service delivery for small group clinical accounts, optimizing workflow efficiency by 15% within a high-volume Healthcare SaaS environment.
• Monitored and maintained data integrity for specimen processing using advanced CRM documentation protocols, ensuring 100% accuracy in diagnostic reporting for primary care providers.
• Identified process bottlenecks and implemented Quality Assurance practices that streamlined laboratory SOPs and enhanced Customer Success metrics for partner healthcare facilities.
• Acted as a technical lead for quality control activities, utilizing Microsoft Excel for complex Data Analysis to track and improve laboratory diagnostic outcomes.

Student laboratory posting (SIWES) - UNIVERSITY OF BENIN TEACHING HOSPITAL - BENIN CITY

(2023-02 - 2024-12)

• Facilitated patient success and retention through the proactive management and preparation of clinical specimens, supporting scalable engagement models for diagnostic testing.
• Managed record retention and data verification in compliance with HIPAA-aligned best practices, maintaining a seamless flow of laboratory results to clinical staff.
• Collaborated with cross-functional departments including Histopathology and Hematology to execute high-impact diagnostic procedures, driving product adoption for clinical methodologies.
• Optimized adherence to infection control measures and standard operating procedures (SOPs), ensuring Health Operations met rigorous safety and efficiency standards.

Bachelor of Medical Laboratory Science - Medical Laboratory Science - UNIVERSITY OF BENIN (2019-12 - 2025-01)