Ogolekwu Veronica

Highly motivated and adaptable professional with a Bachelor of Arts in History and International Studies, Second Class Upper Division, with practical experience in customer service, business operations, administration, graphic design, web design, digital marketing, and leadership. Experienced in customer relations, administrative support, project coordination, digital communication, record management, and business operations. A proactive team player with strong communication, organizational, leadership, and problem-solving abilities.

Currently seeking an opportunity to contribute professional, digital, customer service, and leadership skills to a dynamic organization while continuing to grow professionally.

Founder & Chief Executive Officer - Veracious Tech and Catering Hub - Abuja, Nigeria

• Manage daily business operations and service delivery.
• Coordinate customer enquiries, projects, orders, and client relationships.
• Develop marketing strategies to promote business services.
• Provide graphic design, branding, web design, printing, and digital services.
• Maintain professional communication with clients and respond effectively to customer needs.
• Coordinate projects from initial enquiry through completion.
• Supervise service delivery and ensure customer satisfaction.
• Manage business administration and operational records.

Customer Service Representative - ABG Cable Satellites Company - Abuja, Nigeria

• Provided professional customer support and handled client enquiries.
• Assisted customers with subscription-related issues and service requests.
• Maintained accurate customer records and account information.
• Resolved customer complaints professionally and escalated complex issues when necessary.
• Built positive customer relationships through effective communication.
• Explained products and services clearly to customers.
• Worked effectively in a fast-paced customer service environment.

Café Manager & Graphic Designer - WebCloud Computer Institute - Nyanya, Abuja

• Managed daily café operations and customer service activities.
• Assisted customers with computer and digital services.
• Designed flyers, promotional materials, and branding content.
• Managed routine administrative and operational activities.
• Communicated with customers and responded to their service needs.
• Supported the smooth running of daily business operations.

Vice President - Federation of Christian Students (FCS), Zamfara State University Chapter - Zamfara State University

• Supported the coordination of student leadership and development activities.
• Worked with team members to organize programmes and activities.
• Promoted teamwork, participation, and effective communication.
• Assisted in planning and coordinating student-focused initiatives.

Treasurer / Financial Secretary - Nigeria Federation of Catholic Students (NFCS), St. Anthony's Catholic Church, Talata Mafara Chapter - Talata Mafara

• Maintained financial records and documentation.
• Assisted with budgeting and financial planning.
• Prepared financial reports and maintained accountability.
• Worked with other executives in managing organizational activities.

Volunteer Graphic Designer / Web Designer - Nasherys Global Initiative (NGI) - FCT, Abuja

• Designed graphics and visual communication materials for organizational programmes.
• Supported website design and website-related projects.
• Created promotional and digital materials for outreach programmes.
• Contributed creative and technical skills to organizational communication.
• Assisted with digital content development and online visibility.

Bachelor of Arts - History and International Studies - Zamfara State University (2020-01 - 2024-01)

Diploma - Computer Operations and Graphic Design - Unity Computer Institute

Certificate - Catering - Debinel Catering Institute

Senior Secondary School Certificate - NECO - Divine Love Secondary School

First School Leaving Certificate - LGA Primary School