Ogribi Michael

Restaurant management professional, skilled in streamlining operations and elevating dining experiences. Known for driving team collaboration and fostering result-driven environment. Reliable and adaptable, consistently meeting evolving business needs. Expertise in staff training, customer service and operational efficiency.

Restaurant Operations Manager at THE TERRACE (2024-03 – Present)

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Correctly calculated inventory and ordered appropriate supplies.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
• Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
• Carefully interviewed, selected, trained, and supervised staff.
• Improved overall customer satisfaction by implementing new service standards and staff training programs.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
• Increased sales during off-peak hours by creating and promoting special offers.
• Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.

Lead Service Manager at THE HOUSE Lagos (2020-01 – 2024-12)

• Oversee efficiency of operational processes.
• Participate in strategic planning and goal-setting for various business functions and customer support.
• Analyse business requirements and customer needs.
• Research and proffer methods and solutions to improve operations and reduce costs.
• Set up training for wait staff for excellent service.
• Create weekly staff rota.
• Take inventory of Restaurant and Bar equipments and tools.
• Facilitate menu engineering.
• Manage the day to day take out unit of the restaurant.
• Managing restaurant staff work schedules.

Restaurant Supervisor at THE HOUSE Lagos (2017-12 – 2020-19)

• Oversee all restaurant operations to ensure that restaurants run smoothly.
• Train and supervise restaurant staff.
• Ensure compliance with food health and safety regulations.
• Resolve customer complaints.

Lead Waiter at The Sojourner by Genesis Hotel (2017-01 – 2017-12)

• Setting up Trainings for All Wait staffs for excellent service.
• Create weekly staff rota.
• Take crockery inventory of Restaurant.
• Supervise hall set up according to reservations.
• Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
• Delivered exceptional fine-dining experiences for VIP clients, leading to increased loyalty and repeat business.

F&B Waiter at RSVP Restaurant (2016-01 – 2017-01)

• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
• Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

F&B Waiter at Primal Hotel & Suites (2016-01 – 2017-01)

• Waiting on Guest.
• Set up halls according to reservations.
• Monitor and ensure all items needed on the buffet table are fresh for consumption.

Diploma in Hospitality Management – Alison (2021 – 2021)

Diploma in Operations Management – Alison (2020 – 2020)

Diploma in Customer Service – Alison (2020 – 2020)

Certification in Food Safety and Hygiene in Catering – Alison (2020 – 2020)

Training in Master Bar Training – Diajo (Guiness) (2015 – 2015)

National Diploma in Maritime Transportation – Delta State School of Marine Technology, Burutu (2013 – 2013)

Diploma Certificate in Social Work and Community Development – Delta State University, Abraka (2010 – 2010)