HOME SERVICES/ APPOINTMENT SETTER - GF LEADS - Remote
(2026-01 - 2026-03)
Restoration / Plumbing / Home Inspection Campaigns
- Outbound calling to homeowners to schedule free home inspections for: Water leaks, mold growth, roof damage
- Qualified leads by confirming: Homeownership and policyholder status, property age and roof condition, visible signs of damage, homeowner's insurance coverage, clearly explained inspection process including thermal imaging, drone roof checks, and reporting.
- Scheduled appointments within technician availability windows (8 AM – 6 PM).
- Verified address and best contact number to ensure smooth field execution.
- Used benefit-driven language to overcome hesitation and increase booking rates.
- Provided professional wrap-up, expectations, and reminder notifications.
- High-quality appointments with verified homeowners
- Reduced cancellations through clear expectation-setting
- Strong compliance with inspection qualification criteria
- CRM Systems (Call logging, lead tracking, notes)
- Auto Dialers & Manual Dialing (Calltools, Ricochet 360, Chase, Convoso, Readymode)
CUSTOMER SERVICE REPRESENTATIVE/SALES AGENT - TEAM HIRED, ALL STATES INSURANCE, USA - Remote
(2025-04 - 2025-12)
- Conducted high-volume outbound and inbound calls (500-600) to prospective and existing customers
- Identified customer needs through effective questioning and active listening
- Presented insurance products clearly and persuasively
- Addressed customer concerns and handled objections professionally
- Delivering high-quality customer service across inbound and outbound interactions
- Handling customer inquiries related to policies, billing, coverage changes, and renewals
- Assisting customers with policy updates, endorsements, cancellations, and reinstatement
- Resolving customer issues efficiently while maintaining satisfaction and retention
- Building long-term customer relationships to support policy renewals
- Managing customer complaints with professionalism and empathy
- Built rapport and maintained positive customer relationships
- Explained auto, home, and renters' insurance coverage options
- Provided accurate insurance quotes based on customer information
- Assisted customers in selecting appropriate coverage levels
- Followed state and company insurance compliance guidelines
- Worked toward individual sales targets and productivity goals
- Managed time effectively in a fast-paced, target-driven environment
- Responded positively to coaching and performance feedback
CUSTOMER SERVICE REPRESENTATIVE/ SALES AGENT - SPECIALTY LIFE INSURANCE, CANADA - Remote
(2022-06 - 2025-04)
- Engaged with clients to understand their unique needs and connected them to suitable products and insurance solutions for their specific needs, handling over 450 customer interactions daily.
- Efficiently managed a high volume of daily customer calls, consistently meeting targets and reducing average wait times by 25 seconds.
- Delivered multi-channel support via phone and email interactions, responding to customer's inquiries promptly.
- Resolved customer complaints about payment methods and subscription renewal issues promptly, offering effective solutions that led to a 95% satisfaction rate.
- Reinforced customer trust in Specialty Life's dedication to providing exceptional, customer-focused service that prioritizes customer's needs and overall experience.
- Recognized as Outstanding Retention Manager for two consecutive years for strategic efforts in customer satisfaction and value enhancement, successfully retaining 60% of existing customers and maximizing customer lifetime value.
- Reduced churn rate by 15% through proactive engagement with existing clients across phone, email, and survey channels
- Built rapport and maintained positive customer relationships
- Explained auto, home, and renters' insurance coverage options
- Provided accurate insurance quotes based on customer information
- Assisted customers in selecting appropriate coverage levels
- Followed state and company insurance compliance guidelines
- Worked toward individual sales targets and productivity goals
- Managed time effectively in a fast-paced, target-driven environment
- Responded positively to coaching and performance feedback
SOLAR APPOINTMENT SETTER - REAL SOLAR SERVER - Remote
(2021-06 - 2022-05)
Residential Solar Campaign
- Conducted high-volume outbound calls to homeowners regarding solar energy programs and incentives.
- Educated prospects on rising utility rates, government-backed solar incentives, and fixed-rate energy solutions.
- Qualified homeowners based on: Homeownership status, single-family residence, monthly electric bill thresholds, utility provider (ConEd, National Grid, etc.), roof condition and shading, credit score eligibility (650+)
- Handled objections professionally while maintaining compliance and trust.
- Scheduled in-home and virtual consultations for Energy Specialists within defined time frames.
- Verified and confirmed customer contact details, address, and availability to reduce no-shows.
- Maintained accurate CRM records and ensured clean handoff to closing teams.
- Consistently met daily call and appointment targets
- High show up rate due to confirmation process
- Strong rapport-building and homeowner trust
VIRTUAL ASSISTANT - SCHOOLS PLP
(2019-01 - 2021-04)
- Appointment setting (Scheduling meetings for the Educational Directors with curriculum Directors of different schools)
- Following up on leads to come to a close
- Zoom presentation
- Provided multi-functional administrative tasks to the direct manager
- Outbound calls to prospects
- Pre-sales engagement over the phone
- Getting past gatekeepers to get to the decision-makers
- Made use of communication tools and computer programs (Google Workspace, Cloud talk, Zoho, teams, calendly, google sheet and Skype
TECHNICAL/ CUSTOMER SUPPORT INTERN - VMED BIOMEDICAL INSTITUTE - Nigeria
(2019-06 - 2019-12)
- Conducted routine inspections of 6+ models of hospital equipment to ensure optimal performance and compliance with safety standards, ensuring a seamless experience for customers.
- Identified and escalated customer requests for unique medical equipment, resulting in the successful procurement of new machines, meeting customer demand, and boosting referrals by 30%.
- Guided 10-15 customers, alongside the consultation team, through equipment handling and maintenance best practices, improving their understanding and ensuring safe use.
- Resolved 3–5 customer complaints weekly related to equipment functionality and usage, achieving a 90% success rate and reducing the recurrence of similar issues.
- Attended training and in-house workshops to deepen my technical knowledge of equipment handling, enhancing my ability to resolve customer complaints effectively.
