Oguzie Franklin

My name is Oguzie Franklin and I’m a housekeeping professional with strong experience in hotel operations, room management, and guest service standards. In my current role, I supervise daily room servicing, handle guest complaints, coordinate with Utility and Front Office, and ensure compliance with cleaning SOPs and hygiene protocols. I’m detail-oriented and I take ownership of issues — from tracking recurring faults like drainage odours, to retraining staff on proper reporting and gadget checks during cleaning.

I’m also big on prevention: I believe spotting problems during service saves the guest experience and reduces downtime. Outside of the daily routine, I focus on team coaching and process improvement to keep standards consistent. I’m applying because I want to bring that same accountability and guest-first mindset to your team."_

I am Oguzie Franklin, a housekeeping professional with supervisory experience in hotel operations. I manage daily room servicing, quality control, and team training for 80+ rooms while coordinating closely with Utility and Front Office to resolve guest issues. My focus is early fault detection, accurate reporting, and preventive cleaning systems to uphold guest comfort standards.

I’ve implemented process improvements like gadget checks during cleaning and twice-weekly deep cleans for problem rooms, which have reduced repeat complaints and improved inter-departmental response time.

First school leaving cert :2007

WAECE:2009-2015:urban Development secondary school Owerri

Bsc : marketing:Imo state university Owerri