LOUNGE MANAGER - PARTNER HOLDING COMPANY - INTERNATIONAL AIRPORT MM2
(2024-10)
Responding for managing day to day operations of the lounge to meet business requirement and guest satisfaction
- Counsel and evaluate staff in the lounge
- Ensure the department is on track to meet performance and goals
- Overseeing the ordering of all food and consumables
- Ensuring all health and safety and food and safety legislation is adhered to
- Ordering Supplies
- Manage and supervise lounge staff to ensure seamless service experience
CROWN OF LIFE PARISH: Procurement - THE REDEEMED CHRISTAIN CHURCH OF GOD
(2018-01 - 2024-01)
- Preparing plans for purchase of equipment, services and supplies
- Reviewing, comparing, analyzing and approving products and services to be purchased
- Maintaining good supplier relations and negotiating contracts
- Researching and evaluating prospective suppliers
- Maintaining and updating supplier information such as qualification, delivery times, and product ranges etc.
Operations - FLAVORED EXOTIC PLC
(2013-04 - 2018-01)
- Production
- Supplying
- Quality control
- Change control
- Financial control
Customer Service - TELEPERFORMANCE GROUP - UNITED KINGDOM
(2011-09 - 2011-10)
- Responded to inbound calls for student loans
- Advisory on company's terms and conditions
- De-escalated situations involving dissatisfied customers, offering patient assistance and support
- Called clients and customers to inform them about the company's new products, services and policies
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Reviewed customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
- Collaborated with other call center professionals to improve customer service
Customer Service Representative - SITEL PLC - UNITED KINGDOM
(2011-08 - 2011-08)
- Responded to inbound and outbound calls for Bosch Appliances
- Responded to inbound calls for Beko Appliances
- Identified, escalated priority issues and reported same to the high-level management
- Followed up complicated customer calls where required
- Completed call notes and call reports as necessary and updating them in the CRM
- Obtained and evaluated all relevant data to handle complaints and inquiries
- Recorded details of comments, inquiries, complaints, and actions taken
- Managed administration, communication and coordination's with internal departments
Human Resource Management - NATIONAL YOUTH SERVICE CORPS, NYSC
(2009-01 - 2010-01)
- Communicated with staff about issues affecting their performance
- Ensured accurate and proper record-keeping of employee information in electronic and digital format
- Ensured that all employees are organized and satisfied in their work environment
- Single handedly put records for scores for promotion into Ms. Excel for easy access
Sales Manager - OGINIA NIGERIA LIMITED
(2008-09 - 2009-05)
- Achieved growth and hit sales target by successfully managing the sales team
- Designed and implemented a strategic sales plan that expands company's customer base and ensure its strong presence
- Coached and saw to performance monitoring of sales representatives
- Built and promoted strong, long-lasting customer relationships by partnering with them and understanding their needs
- Presented sales, revenue and expenses reports and realistic forecasts to the management team
- Identified emerging markets and market shifts while being fully aware of new products and competition status
- Managed organizational sales by developing a business plan that covers sales, revenue, and expense controls
- Met planned sales goals
- Managed individual sales targets with the sales team
- Tracked sales goals and reporting results as necessary
- Oversaw the activities and performance of the sales team
- Coordinated with marketing on lead generation
- Promoted training of your sales people
- Developed sales team through motivation, counseling, and product knowledge education
- Promoted the organization and products
- Understood ideal customers and how they relate to our products
