Executive Assistant to the Chief Administrative Officer [CAO] at AAJ Express Logistics Limited (2024-02 – 2026-03)
AAJ Express is a growing logistics provider in Nigeria, managing domestic and regional shipping operations and requiring high-level coordination to support its expansion and partnership initiatives.
- Managed all executive support for the Chief Administrative Officer [CAO] of a growing logistics firm, acting as the primary gatekeeper for a complex calendar, email inbox, and high-stakes communications.
- Ensured 100% tracking and on-time progress for all executive initiatives by implementing and managing a unified project management system across Trello, Asana, Slack and WhatsApp, eliminating task slippage and improving cross-team visibility.
- Protected executive focus time and ensured preparedness for all meetings by coordinating executive meetings end-to-end, including agenda drafting, minute-taking, and action item tracking, resulting in a 25% reduction in follow-up clarifications.
- Maintained flawless financial operations and strengthened key partnerships by processing invoices for 20+ vendors, ensuring timely payments, and overseeing high-level negotiations for corporate utility lines with providers like MTN.
- Handled all confidential corporate documents and communications with absolute discretion, maintaining complete data integrity in a competitive market.
Customer Service Representative at Jumia Food Nigeria (2021-11 – 2024-01)
Jumia is a leading pan-African e-commerce platform, where resolving inquiries efficiently and maintaining high satisfaction is critical to business reputation and client retention.
- Served as the primary point of contact for customer inquiries in a high-volume environment, reporting to the Customer Service Manager and responsible for case resolution and client satisfaction.
- Resolved an average of 50+ customer cases daily via phone, email, and live chat using Salesforce, consistently achieving high satisfaction ratings by effectively de-escalating complaints and collaborating with logistics/sales departments for complex solutions.
- Improved team onboarding and performance by becoming the go-to trainer for 5+ new hires, educating them on company CRM, processes, and service standards, which reduced new hire ramp-up time by approximately 15%.
Secretary/Personal Assistant at Nigerian Railway Corporation (NRC) (2021-01 – 2021-10)
The NRC is a federal government entity responsible for rail transport in Nigeria, requiring strict adherence to protocol, discretion, and efficient administrative support.
- Provided dedicated secretarial and administrative support within a major government corporation, handling sensitive correspondence and ensuring preparedness for executive meetings.
- Guaranteed accuracy and professionalism in all official communications by proofreading official letters, reports, and compiling research packets for stakeholder meetings, adhering to strict government protocols.
- Ensured seamless execution of executive meetings by preparing boardrooms, managing materials setup, and performing technology checks, contributing to the efficient conduct of high-level discussions.
