Okechukwu Chisom Blessing

Results-driven and self-motivated Public Administration graduate with a strong foundation in analytical problem-solving, communication, and customer relationship management. Demonstrated ability to independently identify efficiencies and implement process improvements – including reducing customer waiting time by 20% and improving branch productivity by 15% during the NYSC service year at Zenith Bank Plc. A proactive team player with a high level of integrity, proven capacity for innovation in service delivery, and a deep commitment to excellence.

Eager to contribute strategic thinking and drive measurable outcomes in a dynamic banking environment.

Customer Service Officer at Zenith Bank Plc. (Asaba GRA Branch) (2025-02 – 2025-12)

National Youth Service Corps (NYSC)

• Independently streamlined customer complaint handling processes, reducing waiting time by 20% through proactive communication and efficient issue resolution — a self-driven initiative that significantly enhanced branch efficiency.
• Initiated and managed dispute resolution for failed and erroneous transactions using strong analytical problem-solving skills, resulting in faster turnaround and improved customer trust.
• Innovated a more structured escalation workflow for branch-level issues, contributing to a 15% improvement in overall staff productivity and service quality.
• Managed ATM card issuance and cancellation, cheque processing, and corporate/individual account opening — consistently maintaining accuracy and professionalism.
• Enrolled customers for BVN through the BVN Validation Portal, ensuring regulatory compliance and data integrity.
• Collaborated cross-functionally with marketers and back-office teams to onboard new accounts and resolve client issues, demonstrating strong teamwork and relationship management skills.

Bachelor of Science (B.Sc.) in Public Administration – University of Nigeria, Nsukka (UNN) (2018 – 2023)

Senior Secondary Certificate Examination (SSCE) – City Comprehensive Secondary School, Abakpa Nike, Enugu (2010 – 2016)