Okeke Chinaecherem
Customer-focused professional with B.A. in English and Literary Studies and 2+ years of experience in customer service, front-desk operations, and administrative support
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About
Customer-focused professional with a B.A. in English and Literary Studies and 2+ years of experience in customer service, front-desk operations, and administrative support across retail, education, and service industries. Skilled in resolving complaints, processing transactions accurately, and maintaining clear records under high-volume conditions. Known for clear communication, dependability, and a calm, solutions-first approach.
Seeking a customer-facing or administrative role, on-site in Lagos or fully remote.
Experience
Customer Service Representative at Nathans Superior Dry Cleaning & Laundry Services (2025-09 – 2026-02)
- Served as first point of contact for walk-in and phone customers, creating a consistently positive first impression and supporting repeat business.
- Resolved customer complaints calmly and efficiently, maintaining high customer satisfaction with no escalations to management.
- Tagged and tracked garments using a detailed logging system, reducing mix-ups and lost items.
- Processed daily payments via cash, POS, and bank transfer, issuing receipts and reconciling sales records with zero discrepancies.
Administrative Support & Teaching Assistant (NYSC) at Adeleke University High School, Ede, Osun State (2024-09 – 2025-08)
- Managed front-desk operations, including receiving visitors, directing inquiries, and coordinating internal communications.
- Maintained student records and administrative documentation, ensuring accuracy and confidentiality.
- Supported classroom instruction and facilitated learning activities for students.
- Built effective working relationships with students, parents, teachers, and staff through clear, professional communication.
Sales & Customer Service Assistant at Coiffure Golden Aifle (Ifyugo Fashions) (2023-10 – 2024-07)
- Advised customers on fashion accessories and wigs, matching products to customer needs to drive sales.
- Processed sales transactions and maintained accurate daily sales records.
- Handled customer complaints with patience and professionalism, resolving issues promptly.
- Maintained a clean, welcoming store environment that supported a positive customer experience.
Education
B.A. in English and Literary Studies – Enugu State University of Science and Technology, Nigeria (2019 – 2023)
