Okoro Melody

Dedicated and detail-oriented Professional with experience in office administration, customer service, executive support, client relations, and documentation management. Proven ability to coordinate office operations, manage schedules, maintain records, and provide exceptional customer service in fast-paced environments. Strong communication, organizational, and problem-solving skills with a commitment to professionalism, efficiency, and organizational success.

Secretary/Admin Officer - Barclays Global Consult

(2025)

• Responded to calls, Emails, inquiries and help resolve customers’ complaints
• Prepared client proposals, reports, presentations, and business documents for consulting engagements.
• Managed executive calendars, appointments, and meetings.
• Maintained accurate records, correspondence, and administrative documentation.
• Implemented administrative and operational tasks.

Customer Relationship Officer - Stanbic IBTC Insurance

(2025)

• Called customers to advertise new services and got feedbacks about our general service
• Provided professional insurance advisory services to prospective and existing clients.
• Built and maintained strong customer relationships to support business growth.
• Assisted clients with policy enrollment, documentation, and onboarding processes.
• Promoted insurance products and services to achieve organizational targets.
• Call customers to advertise new services and got feedbacks about our general service

Administrative Assistant - Riqueza Consultar

(2024 - 2025)

• Managed schedules, appointments, and administrative activities for management.
• Organized meetings, prepared correspondence, and maintained office records.
• Coordinated communication between stakeholders and clients.
• Provided administrative and project support to enhance operational efficiency.

Front Desk Officer / Office Assistant (NYSC) - Oztrom Services & Facility Management

(2023 - 2024)

• Managed front desk operations and ensured a positive visitor experience.
• Received and directed visitors, clients, and telephone inquiries professionally.
• Maintained filing systems, records, and office correspondence.
• Provided administrative support to various departments.
• Assisted in preparing reports and maintaining documentation.

Industrial Trainee - First City Monument Bank (FCMB), Benin City - Benin City

• Assisted with daily banking operations and administrative activities.
• Performed data entry, filing, and records management duties.
• Supported customer service operations and office procedures.

Office Assistant - Giogios Photography Studio

• Performed general administrative and office support duties.
• Assisted with customer inquiries and client relations.
• Maintained records and supported daily office operations.

Bachelor of Science in Education (B.Sc. Ed.) - Counselling Psychology - Delta State University, Abraka (2018 - 2022)

Ordinary National Diploma (OND) - Banking and Finance - Delta State Polytechnic, Ozoro (2013 - 2014)