Okoronkwo Pius

Results-driven and strategic Petrol Station Retail Manager with over 10 years of experience in overseeing multiple fuel retail sites, driving operational excellence, and maximizing profitability. Skilled in team leadership, inventory management, safety compliance, and customer service delivery. Proven track record in increasing sales, optimizing processes, and ensuring adherence to industry regulations.

Adept at fostering high-performing teams and implementing cost-effective strategies to achieve business objectives.

Retail Manager at Pascob Energy Nig Ltd (2021-01 – 2026-04)

• Oversee operations of 4 petrol stations across South South regions, managing a team of 44 employees to ensure seamless daily operations and exceptional customer service.
• Drive increase in sales through targeted marketing campaigns, loyalty programs, and up selling strategies.
• Implement cost-saving measures, reducing operational expenses by 20% through optimized inventory management and energy-efficient practices.
• Ensure 100% compliance with health, safety, and environmental regulations, conducting regular audits and staff training on fuel handling and emergency procedures.
• Develop and monitor KPIs for station performance, including fuel sales, and customer satisfaction scores.
• Collaborate with suppliers and vendors to negotiate contracts, ensuring consistent fuel supply and competitive pricing.
• Lead recruitment, training, and performance evaluations, fostering a culture of accountability and continuous improvement.
• Resolve escalated customer complaints, maintaining a 70% customer satisfaction rate across all sites.

Petrol Station Manager at Sobaz Nig Ltd (2014-04 – 2017-12)

• Managed daily operations of a high-traffic petrol station, supervising a team of 19 staff to deliver top-tier service and operational efficiency.
• Conducted regular maintenance checks on fuel pumps, storage tanks, and forecourt equipment, reducing downtime by 15%.
• Ensured compliance with all local, state, and federal regulations, including fuel quality standards and workplace safety protocols.
• Trained staff on cash handling, customer service, and safety procedures, resulting in a reduction in workplace incidents.
• Prepared and managed station budgets, achieving 10% cost savings through effective resource allocation.

Bachelor's Degree in Political Science – University of Nigeria Nsukka (2010)

Secondary School Certificate – Comprehensive Secondary School, Amuvi Arochukwu (2004)