Okwuchukwu Justice

Initiate strategies to strengthen customers' relationships with the Bank Manage and escalate client complaints. Increase client's capital base through implementation of top-notch investment strategies

RELATIONSHIP MANAGER - POLARIS BANK LIMITED - Onne, Nigeria

(2022-11-07)

• Initiate strategies to strengthen customers' relationships with the Bank
• Manage and escalate client complaints.
• Increase client's capital base through implementation of top-notch investment strategies
• Conduct due diligence on client portfolio to mitigate risks and serve them better
• Advise client on profitable contract bids
• Credit processing to augment working capital of clients.

CUSTOMER EXPERIENCE MANAGER - SABLINE ENTERPRISES - Aba, Nigeria

(2020-02-07 - 2022-05-14)

• Initiated improvement and growth strategies in the business processes, methods, and strategies for increased sales based on feedback from customers.
• Managed negotiations with clients.
• Identified major reasons for service failure and proffered effective solutions.
• Enhanced a healthy customer-orientated approach.
• Answered customers' queries and assisted them with product knowledge.

BACHELOR OF ARTS - Inter-disciplinary programmes and qualifications involving humanities - University of Nigeria (2015-07-12 - 2019-09-20) Nsukka, Enugu, Nigeria

Finance, banking and insurance - POLARIS BUSINESS SCHOOL (2022-09-21 - 2022-10-28)