Olaiya Mariam

Experienced hospitality professional with a solid background in customer service, bartending, and mixology. Proven track record as a head mixologist and staff supervisor with expertise in creating unique cocktails and managing team operations. Adapt at providing excellent service, enhancing guest experiences, and maintaining a positive work environment. Seeking to leverage my skills and experience in a dynamic hospitality setting.

Head Mixologist & Staff Supervisor - WOW LOUNGE, IKEJA, LAGOS - IKEJA, LAGOS

(2022-10 - 2024)

Accomplishments

• Led the mixology team, creating innovative cocktail menus and ensuring high standards of beverage preparation.
• Supervised staff, conducted training sessions, and facilitated team meetings to enhance service quality and efficiency.
• Managed inventory, placed orders for supplies, and maintained cost control measures.
• Ensured compliance with health and safety regulations, creating a safe and welcoming environment for guests.
• Resolved customer complaints and issues promptly, maintaining high levels of customer satisfaction.

Waitress - OJEZ RESTAURANT COUNTRY CLUB, IKEJA, LAGOS - IKEJA, LAGOS

(2021-11 - 2022-10)

• Prepared and served beverages to guests according to established recipes and standards.
• Engaged with customers, providing personalized recommendations and enhancing their overall experience.
• Assisted in maintaining cleanliness and organization of the bar area.
• Supported inventory management and restocked supplies as needed.
• Ensured compliance with health and safety regulations, creating a safe and welcoming environment for guests.
• Managed large groups and special requests with ease, ensuring timely and accurate service.
• Supported kitchen staff by communicating orders clearly and effectively.

Waitress - MAXIMUS HOTEL & BAR, IKEJA, LAGOS - IKEJA, LAGOS

(2020-02 - 2021-11)

• Greeted and assisted guests, ensuring a positive and welcoming first impression.
• Managed reservations, checked guests in and out, and handled payment transactions.
• Answered phone calls, addressed inquiries, and provided information about services and amenities.
• Assisted in maintaining cleanliness and organization of the bar area.

Receptionist - B LOUNGE HOTEL & SUITES, ABULE EGBA, LAGOS - ABULE EGBA, LAGOS

(2018-02 - 2019-12)

• Greeted and assisted guests, ensuring a positive and welcoming first impression.
• Managed reservations, checked guests in and out, and handled payment transactions.
• Answered phone calls, addressed inquiries, and provided information about services and amenities.
• Assisted in maintaining cleanliness and organization of the bar area.
• Resolved customer complaints and issues promptly, maintaining high levels of customer satisfaction.

Bartender - BLUE SEA BAR, IKEJA, LAGOS - IKEJA, LAGOS

(2015-01 - 2018-01)

• Prepared and served beverages to guests according to established recipes and standards, ensuring consistent quality and presentation.
• Engaged with customers, providing personalized recommendations and enhancing their overall experience.
• Assisted in maintaining cleanliness and organization of the bar area, including regular cleaning of glassware, utensils, and surfaces.
• Supported inventory management and restocked supplies as needed, ensuring the bar was always fully stocked.
• Trained new bartenders on company standards, mixology techniques, and best practices.

SSCE - SHEIK GUMI COLLEGE, Tudunwada, Kaduna State (2012)