Olajide Rejoice

To thrive as a committed professional in a dynamic workplace by combining technical knowledge, strategic thinking, and a strong sense of responsibility toward achieving organizational excellence. I am passionate about enhancing team productivity, optimizing business processes, and driving sustainable growth through collaboration and innovative solutions. I actively seek opportunities to improve my skill set, embrace leadership responsibilities, and maintain a proactive attitude toward emerging challenges.

With excellent analytical, organizational, and communication abilities, I am determined to add measurable value to the organization while continuously growing both professionally and personally.

Front Desk Receptionist at RAO International Hotel (2025-01 – Present)

• Welcomed guests and visitors professionally, creating a positive first impression and ensuring excellent front desk experience.
• Handled incoming phone calls, emails, and guest inquiries promptly, providing accurate information about hotel services and facilities.
• Scheduled appointments, managed bookings, and maintained updated reservation records using hotel management systems.
• Maintained accurate guest records, files, and administrative documentation in compliance with organizational standards.
• Coordinated with housekeeping, maintenance, and management teams to ensure efficient service delivery and guest satisfaction.

Customer Service Representative at Cargonaija Logistics (2023-02 – 2024-12)

• Responded promptly to customer inquiries, complaints, and service requests via phone, email, and in-person channels, ensuring timely and effective resolution.
• Provided accurate and detailed information about logistics services, delivery timelines, pricing, and shipment procedures to support customer decision-making.
• Managed high volumes of incoming calls and correspondence while maintaining professionalism and adherence to company service standards.
• Investigated customer complaints, coordinated with operations teams, and implemented appropriate solutions to enhance customer satisfaction.
• Supported administrative functions including documentation, report preparation, and service performance tracking.

B.A. Ed in English Language – Tai Solarin University of Education (2019-10 – 2023-11)

Secondary School Certificate Examination – Lara College (2012-02 – 2018-12)