Olamide Dahunsi

Detail-oriented IT Support professional with 7+ years of hands-on experience across technical diagnostics, hardware and software troubleshooting, systems installation and configuration, printer and peripheral support, and network (LAN/Wi-Fi) troubleshooting. Fully certified in CompTIA IT Fundamentals (ITF+), CompTIA A+, and CompTIA Security+, with practical grounding in IT security, data protection, and system documentation. Proven track record maintaining system uptime, resolving first- and second-level technical issues, liaising with vendors and service providers, and supporting end users and business-critical systems — including IT support experience across two organizations: a dual IT Support Officer role managing office IT infrastructure alongside technical diagnostics work, and Library IT Support (Systems Librarian) duties managing digital systems and end-user technical support.

Combines a Bachelor's degree with full-stack web development fundamentals, bringing a strong foundation for supporting enterprise applications and IT infrastructure in a fast-paced business environment.

IT Support Officer & Automotive Technician — Diagnostics - Cardio Auto Tech - Lagos

(2022-01 - 2023-12)

• Provided first- and second-level IT support within the organization's IT department alongside diagnostics duties, ensuring smooth day-to-day technology operations for staff.
• Installed, configured, and maintained office printers, peripherals, and staff computers, troubleshooting hardware, software, and connectivity issues to minimize downtime.
• Set up and maintained network connections (LAN/Wi-Fi), monitoring connectivity and resolving network-related issues across the workplace.
• Diagnosed and resolved hardware, electrical, and control-system faults across multiple vehicle platforms, using Launch X431, Autel MaxiSys/MaxiDAS, and TopDon diagnostic tools; installed and reprogrammed embedded control modules (Mercedes-Benz EIS/VGS units).
• Performed routine system checks, software/firmware updates, and quality assurance testing — supporting system reliability and uptime.
• Maintained accurate technical and IT support records, documentation, translating technical findings into clear explanations for non-technical staff and clients.

Automotive Technician - Meeday Automotive - Egbeda, Lagos

(2021-01 - 2022-12)

• Carried out systems diagnostics and troubleshooting across electrical and electronic components, escalating and resolving complex technical issues in collaboration with senior technicians.
• Upheld strict workshop safety, quality control, and technical documentation standards.

Automotive Technician - Interland Auto Clinic - Egbeda, Lagos

(2018-01 - 2021-12)

• Built core technical troubleshooting and hands-on diagnostic competencies over three years of frontline support work.
• Assisted with parts procurement, inventory tracking, and technical resource organisation.
• Delivered reliable, transparent service, developing strong client-facing and stakeholder communication skills.

GPS/GPRS Telematics Installer (Freelance) - Self-employed

• Install and configure GPS/GPRS networked hardware, ensuring stable connectivity, accurate data transmission, and system reliability — directly analogous to maintaining networks and internet connectivity.
• Provide field-based technical support, troubleshooting hardware and connectivity issues directly with clients, similar to first-line IT support.

Library IT Support (Systems Librarian) - Library Internship Programme - Nigeria

(2024-07 - 2024-09)

• Served as the library's IT officer, managing and troubleshooting computer systems, printers, and network connections to keep library technology and machines running reliably for staff and patrons.
• Set up and maintained network connectivity across library systems, resolving connection issues affecting access to digital catalogues and resources.
• Installed, configured, and maintained printers and other technical devices/machines used in daily library operations.
• Supported the library's digital systems, managing structured data using standard indexing and metadata systems — applying data-management, documentation, and record-keeping practices relevant to IT policy adherence.
• Contributed to digitisation initiatives, converting and organising physical resources into digital systems to improve digital accessibility and discoverability.
• Provided end-user technical support to staff and patrons, assisting them in locating and using digital and physical resources across library systems.
• Conducted user orientation and basic technical training sessions on digital resource access and library systems.

Subject Teacher — Chemistry & Inter-Science - Bright Path Academy - Arepo

(2016-01 - 2018-12)

Teaching Practice - Bariga Junior Grammar School - Lagos

(2014-01 - 2015-12)

B.L.I.S. - Library & Information Studies - University of Ibadan (2025-08)

NCE - Inter-Science / Chemistry - Federal College of Education Technical, Akoka, Lagos (2015-01)