Olamide Ibj

Diplomatic and flexible leader with strong interpersonal skills and a proven ability to bridge cross-cultural communication barriers. Experienced in strategic negotiation, team management, and implementing customized solutions to support organizational goals. Committed to delivering seamless service, fostering team growth, and optimizing operational processes.

Customer Care - Greengate Specialties LTD

(2024-01)

• Manage end-to-end shipment processes, including scheduling, carrier coordination, and routing recommendations to meet customer requirements.
• Ensure accuracy of invoices and supporting shipping documentation.
• Resolve customer complaints and process orders with high attention to detail.

Online Marketing / Product Service Manager - Mama Tega Cosmetics and Spa

(2023-02 - 2024)

• Established and maintained an effective online platform for the business.
• Trained employees on product knowledge and service standards to ensure seamless operations.
• Managed product inventory and ensured high levels of customer empathy and satisfaction.

Customer Service Manager - Trade Depot

(2022 - 2023)

• Supervised daily load-outs and cleared waybill schedules to ensure timely delivery.
• Drove customer acquisition and retention through effective engagement and payment processing.
• Coordinated across departments to train agents and maintain operational excellence.

DSE (Direct Sales Executive) Sales and Product Officer - UBA (United Bank of Africa)

(2019 - 2022)

• Led sales teams to achieve monthly KPIs through proactive encouragement and performance management.
• Managed and added value to existing client relationships while onboarding new customers.
• Facilitated cross-selling initiatives and implemented diverse improvements at the branch level.

BSc - International Relations - Institut Superieur De Formation Professionnelle (ISFOP-BENIN UNIVERSITY) (2012 - 2017)