Olanrewaju Ayankoya

Results-driven Customer Operations and Sales Support professional with a proven track record in order processing, customer communication and service delivery. Expertise in managing high-volume transactions, resolving client issues, and identifying opportunities to enhance customer satisfaction and drive revenue growth. Proficient in utilizing CRM tools and fostering collaboration with cross-functional teams to achieve organizational goals.

Order Processing Representative (Remote) at DCS Communication Center (2025-10 – Present)

• Process customer orders accurately and efficiently in a fast-paced environment
• Coordinate with logistics teams to ensure timely product delivery
• Resolve order-related issues, including delays, damages and replacements
• Maintain accurate CRM records of customer data and transactions
• Identified opportunities to upsell and recommend additional products or services
• Managed client communication and improved response time by 25%

Customer Service Representative (Remote) at Global Fidelis (2023-09 – 2025-07)

• Handled 50+ customer interactions daily via calls and messages
• Resolved customer complaints professionally, improving satisfaction and retention
• Processed and verified customer orders with high accuracy
• Reduced order errors by carefully reviewing customer and product details
• Provided clear updates on order status, billing, and company policies
• Collaborated with internal teams to expedite urgent requests

Auxiliary Staff at Federal Inland Revenue Service (FIRS) (2021-08 – 2022-12)

• Managed administrative tasks and maintained accurate documentation
• Assisted with data handling and report preparation
• Supported daily office operations and customer inquiries

Manager at Ecco Event Center (2018-07 – 2020-12)

• Supervised daily operations and coordinated event activities
• Managed customer inquiries and ensured smooth service delivery
• Maintained financial records and tracked cash flow

Data Entry Personnel at Babcock University Teaching Hospital (2015-02 – 2015-08)

• Entered and maintained accurate records in the database system
• Ensured proper documentation and file organization

Administrative / Account Officer at Victoria Abimbola Onafowokan Memorial Anglican Church (2014-04 – 2014-10)

• Prepared financial reports and tracked income/expenses
• Maintained proper records and documentation
• Assisted with administrative duties and client inquiries

Bachelor of Science (B.Sc.) in Business Administration – Babcock University (2011-01)