Olanrewaju Daniel
Computer science
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About
Motivated and detail-oriented Customer Service Professional with a strong background in computer science and software development. Skilled in communication, problem-solving, and conflict resolution. Eager to leverage both technical expertise and customer service experience to deliver exceptional support, enhance user satisfaction, and contribute to organizational growth.
Experience
Customer Service Representative at Softy Bread (2022-08 – 2023-08)
- Responded to customer inquiries via phone, email, and chat in a professional and timely manner.
- Identified customer issues and provided effective, efficient solutions.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to enhance overall customer experience.
Receptionist / Front Office Supervisor at LIS Hotel and Suite (2023-01 – Present)
- Managed guest check-ins and check-outs while ensuring a seamless front desk experience.
- Handled guest concerns, complaints, and requests to ensure customer satisfaction.
- Supervised front office staff and coordinated daily operations.
Education
Higher National Diploma (HND) in Software Development – Kwara State Polytechnic (2026)
Ordinary National Diploma (OND) in Computer Science – Kwara State Polytechnic (2022)
Certified Customer Service Agent in Customer Service – Udemy (2023-05)
