Logistics Manager at BUKKAHUT (2025-05 – Present)
- Oversees driver management and monitor driver/rider performance by tracking key metrics such as on-time delivery, and fuel consumption.
- Develop and implement logistics strategies and processes to optimize supply chain efficiency.
- Manage transportation operations, ensuring timely and accurate delivery of goods.
- Coordinate with suppliers, manufacturers, retailers, and internal teams.
- Ensure compliance with local, national regulations.
- Vendor sourcing, onboarding and managing.
- Negotiate contracts with logistics providers.
- Supervise, train, and evaluate logistics members and drivers.
- Manage budgets, forecast logistics costs, and implement cost-saving initiatives.
- Last-mile delivery monitoring
- Customer communication on delivery ETA and services.
Fleet Supervisor at QFA (Quality Foods Africa) (2024-01 – 2025-05)
Oversaw the daily operations of a large fleet of the company's assets, including trucks, vans, bikes, SUVs, saloon cars and specialized equipment, ensuring optimal performance and adherence to safety regulations.
- Led a team of 115 (drivers and riders across Lagos and Abuja) with the team to provide guidance, training, and performance evaluations to ensure high-quality service delivery.
- Manage the fleet budget, tracking expenses, identifying cost-saving opportunities, and negotiating contracts with vendors and suppliers.
- Foster a customer-centric culture, addressing customer inquiries, concerns, and service issues promptly and effectively to maintain high customer satisfaction.
- Stay updated with industry trends, technological advancements, and regulatory changes related to fleet operations, incorporating best practices and ensuring compliance.
- Conducted in-depth process analysis, utilizing tools such as flowcharts, and data analysis to identify areas for improvement and develop solutions.
- Designed and documented new processes, incorporating best practices, industry standards, and organizational goals.
- Developed implementation plans, including timelines, resource allocation, and key performance indicators (KPIs) to measure success.
- Engaged and align stakeholders, including department heads, team members, and executive leadership, to secure buy-in and support for process changes.
- Monitored and tracked process performance, analyzing data and metrics to evaluate effectiveness and identify opportunities for further improvement.
- Conducted risk assessments to identify potential obstacles or challenges and developed mitigation strategies to minimize disruption during implementation.
- Collaborate with IT teams to leverage technology solutions, such as automation and workflow management systems, to enhance process efficiency and accuracy.
- Develop training materials and deliver training sessions to ensure smooth transition and adoption of new processes.
- Developed and implemented preventive maintenance programs to ensure optimal performance, minimize breakdowns, and extend vehicle lifespan.
- Coordinated maintenance schedules, assigned work orders, and prioritized repairs based on urgency and operational requirements.
- Conducted regular vehicle inspections to identified defects, safety concerns, and potential maintenance issues.
- Maintained accurate records of maintenance activities, repairs, and parts inventory. Collaborated with vendors and suppliers to source quality parts, negotiate pricing, and ensure timely delivery.
- Monitored and controlled maintenance expenses within budgetary constraints while seeking opportunities for cost savings.
- Ensured compliance with all applicable safety regulations, environmental standards, and company policies.
- Implemented continuous improvement initiatives to enhance efficiency, streamline processes, and reduce maintenance costs.
- Developed and implement driver/rider training programs to ensure adherence to safety regulations, customer service standards, and company policies.
- Plan and optimize daily routes and schedules to maximize efficiency, minimize delivery time, and reduce costs.
- Monitor driver/rider performance, tracking key metrics such as on-time delivery, customer satisfaction, and fuel consumption.
- Implement performance improvement initiatives, providing coaching, feedback, and recognition to drivers/riders to maintain high performance levels.
- Conduct regular driver/rider meetings to communicate updates, address concerns, and foster a positive team culture.
- Conduct recruitment sessions of drivers in collaboration with HR.
Business Partnership & Logistics Operations Senior Associate at SHUTTLERS (2022-01 – 2023-10)
- Ensured all vehicles and drivers assigned to the business managed are ready for each itinerary. Maintaining accurate records of daily operations activities using established tracking systems.
- Monitored all on trip rides & Buffer implementation when necessary.
- Coordinated and ensured all drivers comply with the process and policy of the organization.
- All Assets on the platform are well documented and tracked.
- Ensured all partners' pay on a daily basis tally with what they actually earned on the platform to avoid a short pay.
- Sold the business proposition to prospective partners/stakeholders to be onboarded and upscaling existing assets.
- Ensured proper communication, onboarding and reaching a suitable agreement between stakeholder.
- Created reports and presentations on operational performance for senior management review.
- Performed root cause analysis of process failures and delays and proposed corrective actions.
- Collaborated with stakeholders from different departments to facilitate smooth operations and presenting to the management team on short-term and long-term goals for the organization.
- Oversaw relationships between each customer and the business to ensures all needs, goals and expectations are met.
- Promoted positive relationship with clients and assisted in solving operational issues or requests.
Logistics Operations Executive at MOTUS TECHNOLOGIES LIMITED (2019-01 – 2021-12)
- Coordinated and supervised operational process functionality, development of the standard operating procedure to promote quality travel experience.
- Assisted in the recruitment and training of drivers on organization culture, customer approach, and service identification, improving service quality and ensuring a system-wide efficiency improvement.
- Ensured that the statutory documentation status of all operatives and vehicles under supervision is up to date.
- Coordinated the allocation of drivers and vehicles for authorized journeys and ensure all vehicles are effectively utilized.
- Actively monitored journeys to ensure every journey starts and finishes safely.
- Planned and undertook scheduled maintenance of vehicles.
- Responded to all breakdown reports in a very timely manner and minimise down-times.
- Ensured drivers met stated standards and remained fit to operate a vehicle.
- Supervised and monitored fuel usage and allocations.
Business Development (B2B) at MOTUS TECHNOLOGIES LIMITED (2018-01 – 2020-11)
- Developed and maintained relationships with key decision-makers for business progression.
- Researched, identified and managed business opportunities.
- Developed new businesses with existing clients and identifying areas of improvement to meet quotas.
- Cold calling done to arrange meetings with potential clients to prospect for new business.
- Identified customer requirements, and provided guidance or solution in solving concerns or issues.
- Consulted with other departmental managers to discuss ideas to improve service and executed implementation to promote operational and sales processes.
- Maintained positive business relationships to ensure future sales.
- Presented, promoted and sold products/services using solid reasons to existing and prospective customers.
- Business case and proposal creation for presentation to prospective clients.
Customer Retention Personnel & Shipping (KOS) at KONGA ONLINE SHOPPING LIMITED (2017-02 – 2017-12)
- Identified target audience and acquire adequate feedback on service and suggest a new process to ensure customers get the best experience shopping on Konga.
- Received orders, planned logistics & ensured service excellence for delivery.
Outbound Sales Agent (B2C) at KONGA ONLINE SHOPPING LIMITED (2017-02 – 2017-12)
- Handled communications, managing risk levels and correspondence in a courteous and professional manner which improved customer relationship and promoted customer retention.
- Identified and executed opportunities to enhance service delivery to optimize customer experience. Maintaining a key performance indicator (KPI) of 90%.
- Compiled and maintained records of customers interactions, transactions, complaints, and actions taken, referring unresolved complaints to appropriate departments for further actions.
- Convincing, Converting and Closing sales by following the sales process with a 30million sale record.
Customer Service Representative at STANBIC IBTC PENSIONS MANAGERS (2014-01 – 2015-11)
- Maintained swift identification and resolution of customer queries with a key performance indicator (KPI) in line with objectives of about 82% during the period of employment.
