Xpress Payment Solutions Limited – 23, Oba Akinjobi Street, G.R.A. Ikeja, Lagos state
Group Head, Project Management Office September 2021– Till Date
Duties: Responsibilities include but not limited to the followings:
- Coordinate Project Managers, internal resources and third parties/vendors for the flawless execution of projects.
- Ensure that all projects are delivered on time, within the scope, budget and quality.
- Developing project scopes and objectives, involving all relevant stakeholders, and ensuring technical feasibility.
- Ensure resource availability and allocation.
- Ensure the delivery of assigned IT projects and programs, within specified criteria of time, scope, cost, and quality using agile methodology.
- Track the progress of the projects and develop reports on progress, milestones, and budget.
- Manage the delivery of assigned project work packages, escalating issues that are beyond set tolerances to the management for resolution.
- Help with the development of quality assurance test plans and participate in testing.
- Participate in all IT Planning and policy development efforts.
- Facilitate the resolution of any issues encountered and escalate to management as needed.
- Assist with quality management for solutions deployment and day-to-day operations.
- Help with the production of weekly, monthly and quarterly project reports.
- Coordinate end users training before delivery of solutions.
- Track project performance, specifically to analyse the successful completion of short and long-term goals.
- Use appropriate verification techniques to manage changes in project scope, schedule, and costs.
- Measure project performance using appropriate systems, tools, and techniques.
- Perform risk management to minimize project risks.
- Create and maintain comprehensive project documentation.
- Devising cost-effective plans to enable effective project completion.
- Managing risks to avoid delays or reputational damage.
- Ensuring permits and legal papers are secured ahead of the project.
- Train all Project Managers on SCRUM Methodology to build a productive and self-organizing team.
- Introduce Agile framework to the Organization and ensure compliance.
- Coordinate all Scrum Ceremonies including Sprint Planning, Daily Stand-ups, Sprint retrospectives, Sprint Demos, Story Grooming, and Release Planning.
- Ensure projects within the portfolio are completed on time, on the scope and with a high degree of customer satisfaction.
- Accountable for maintaining good communication lines for project performance reports periodically to all relevant stakeholders.
- Collaborate with the business team to ensure that all projects in the assigned portfolio receive the required attention.
- Engage C-level stakeholders regularly to ensure that projects are properly prioritized, and blockers escalated.
- Manage the project portfolio of Business team, by continuously reviewing, updating, and optimizing the portfolio to ensure alignment with evolving organizational strategy, goals, and objectives.
- Ensure adherence and compliance to organizational process and industry standards.
- Coach SCRUM team members in Agile frameworks and partake in Project process review and improvement.
- Facilitate internal communication and effective collaboration.
- Ensure deliverables are up to quality standards at the end of each sprint.
- Advice proactively on projects that will require management intervention and provide feedback to the business team.
- Coordinate elicitation exercises for Client solution requests with various SMEs and stakeholders.
ACHIEVEMENTS:
- Delivery of three (3) Enterprise company products within 12 months.
- Delivery of over ten (10) POS build for the PTSP and VAS business within 12 months
- 10 Successful NIBSS application and device certification for partners and the company.
- Implement Enterprise SCRUM/Agile Framework in the organization within one Month to improve Application Development turnaround to 90%
- Train 120 Staff on SCRUM/Agile Methodology including the management, Infosec, IT Infrastructure, Database, Developers, Sales, Products and Project Teams.
Chams PLC – 8, Louis Solomon Close, Victoria Island, Lagos
SCRUM Master Jan 2021– August 2021
Project Manager (Agile Practice) May 2018– Dec 2021
Business Analyst/Project Manager Jan 2017– April 2018
Product Specialist May 2016– Dec 2016
Business Relationship Manager August 2013– April 2016
Duties: Responsibilities include but not limited to the followings:
- Coordinate all Scrum Ceremonies including Sprint Planning, Daily Stand-ups, Sprint retrospectives, Sprint Demos, Story Grooming, and Release Planning.
- Track burn-down, escalate issues, monitor progress and remove team impediments on a daily basis to allow the team to deliver the sprint goals and deliverables.
- Improved team velocity by incorporating capacity planning into sprint planning sessions.
- Implement Issues Tracking to effectively track impediments against user stories.
- Collaborated with members of the development Teams to develop, maintain and groom Product Backlogs, facilitated Release Planning, Sprint Planning and Retrospective meetings.
- Gathering and updating project materials, completing budgeting, forecasting, project documentation, business flows, and lessons learned documents.
- Scheduling and allocating work, providing advice and guidance, and resolving problems to meet technical performance and financial objectives.
- Assist in defining and deploying new product development processes and in facilitating the continuous improvement of existing processes.
- Liaising between developers and project stakeholders; fostering quality communication between business team.
- Creates and manages project/program resource loading and budget; reconciles budget monthly and communicates risks to relevant stakeholders.
- Collaborate with Product Owner to define project scope, objectives and remove all delivery roadblocks.
- Develop project plans to track performance and progress as well as associated communication documents.
- Collaborate with stakeholders to define project requirements, form project team and identifying project milestones and phases.
- Monitor project progress by creating task, tracking activity, resolving problems, publishing progress reports, recommending actions and communicating all relevant stakeholders.
- Effectively communicate project expectations to stakeholders in a timely and clear fashion within defined timeframe.
- Estimate and train resources needed to achieve project goals and objectives.
- Implement effective stakeholder engagement and communications strategy.
- Submit weekly and monthly progress / status reports of all projects to all relevant stakeholders.
- Define, monitor and achieve quarterly product roadmap according to set KPI.
- Define the business requirements for new features and experiments, launch in minimum viable product (MVP) mode for early customers to provide feedback for future product development.
- Ensure the goals of the product development cycle are met, develop process for each function, test releases and ensure is met before launch.
- Analyze project risks, financial implications, cost verses benefit analysis, business value, business realization expectations and strategy.
- Document lesson learnt on the project and archive them accordingly.
ACHIEVEMENT:
- Utilized Agile Scrum practices to help the product development team increase their velocity by 63% within the 6 months of Agile adoption.
- Biometrics & Identity Management Solutions at the State and Federal Government level working with top institutions and agencies such as CBN, NIBSS and Bank of Agriculture across different states in Nigeria.
- Product development: E-voting Solution and Verification Solution developed.
ETSYSTEM SOLUTIONS Jan 2010 – July 2013
Head of Operations -
Duties: Responsibilities include but not limited to the followings:
- Document the operational activity and implement the work flow for all engineers.
- Setting SLA with Clients and ensure issues are resolved within Set SLA and according to engineer set KPI.
- Interact with customers to provide information in response to inquiries about our services and products.
- Project & Sales management i.e. client relationship management and project documentations.
- Other tasks as assigned by the Chief Operating Officer.
ACHIEVEMENT:
Coordinate the maintenance of Mast at 10 banks with lean resources.
OCEANIC BANK INTERNATIONAL PLC Feb. 2005 – Dec 2009
Duties: Responsibilities include but not limited to the followings:
Head, IT Branch Coordination Unit
- Document the operational activity of all IT processes and departmental activities, design an operational work-flow for all Branch and Regional IT officers to use for support to avoid service down time.
- Improved process efficiency
- Monitor/escalate incidents as per SLA to vendors and training of all branch IT officers on all IT process to reduce downtime. Taking inventory of all IT equipment, Installation & Configuration of systems.
- Handling and processing of incident and using Servicedesk Software-MAXIMO to document issues and give feedback to users via phone and e-mail and ensure the problem is resolved timely.
Head, IT Repair Center
- Design the work-flow for operational activities at the repair center to improve turn-around time.
- Component level Repairs, Servicing and Maintenance of all IT equipment nation-wide and liaising with vendors.
Head, IT Admin & Logistic
- Procurement of all IT accessories and equipment.
- Archiving of resources, documentation, and creation of forms for support.
- Making new equipment request, monitor spares availability and making part order and distribution.
Field Support Officer
- IT support for all staff bank-wide and LAN structured cabling for new branches.
- Windows OS Installations & Support.
- Documentation of IT process
ACHIEVEMENT:
- Set-up a standard repair center and helpdesk for the Bank to reduce cost on repairs of all IT equipment.
- Design, hire, train and deploy Branch IT officers and Regional IT officers to all the 100 branches of Oceanic Bank.
- Support all the Branch IT/ Regional officers remotely to reduce downtime.
- Set-up the IT helpdesk and train staff for online/ remote support
TOTAL Nigeria PLC, Abuja District Office, Abuja. Sept 2001- Oct 2002
N.Y.S.C.
Duties: Responsibilities include but not limited to the followings:
- Collating all assets in the region using MP5i software and managing the asset inventory of the district.
