Olawale Jesunoiki

Strategic and result-oriented professional with over 15 years of cross-sector experience in customer relations, operations management, and business leadership. Demonstrates a strong ability to optimize performance, increase revenue, and strengthen stakeholder engagement. Holds a Distinction-level MBA and combines academic excellence with hands-on leadership in service, finance, and energy sectors.

Customer Relations Officer - Ibadan Electricity Distribution Company (IBEDC) - Ibadan, Nigeria

(2017-10)

• Improved customer satisfaction and complaint resolution rates by 25%.
• Enhanced revenue collection through proactive engagement and monitoring.
• Initiated customer education programs that built transparency and trust.
• Recognized for professionalism and empathy in client interactions.

Sales & Operations Manager - Berger Paints Nigeria Plc

(2017-01 - 2017-09)

• Increased sales revenue and expanded market reach in assigned territories.
• Implemented innovative sales strategies that improved profitability.
• Improved customer retention and satisfaction.
• Supervised and developed a high-performing sales team.

Principal - Amiable Life College

(2016-05 - 2016-12)

• Improved student performance and strengthened staff accountability.
• Introduced administrative systems that enhanced operational efficiency.
• Organized leadership and moral development programs for students.

Teacher - Elisaac Group of Schools

(2016-01 - 2016-04)

• Improved student results through innovative, learner-centered methods.

Transaction Officer / Assistant Vault Custodian - Stanbic IBTC Bank

(2011 - 2015)

• Maintained 100% accuracy in cash and vault management.
• Supported audit readiness and fraud prevention.
• Contributed to ATM uptime improvement and customer satisfaction.

Customer Service Representative - United Bank for Africa (UBA) Plc

(2008 - 2010)

• Managed account openings and customer support with professionalism.

Teller / Customer Support Officer - Guaranty Trust Bank (GTBank) Plc

(2006 - 2008)

• Ensured accurate transaction processing and zero-error cash handling.

Industrial Trainee - National Electric Power Authority (NEPA)

(2004 - 2004)

MBA - Business Administration - Nexford University, Washington D.C. (2023 - 2024)

Advanced Business Foundations Certificate - Business - Nexford University (2023 - 2023)

B.Sc. - Transport Management - LAUTECH, Ogbomoso (2008 - 2014)

National Diploma - Electrical/Electronic Engineering - Federal Polytechnic, Ede (2003 - 2005)

WAEC O'Level - Oke-Ado High School, Ibadan (2000 - 2000)

First School Leaving Certificate - Methodist School 1, Ibadan (1994 - 1994)