Olayemi Ayodeji

Customer experience and operations professional with 6+ years driving service excellence, risk control, and team performance across banking, fintech, and regional sales leadership. Built a reputation for turning escalated, high-pressure situations into resolved, loyal customer relationships, and for redesigning frontline processes that cut wait times and repeat complaints. Transitioned from a healthcare/logistics background into financial services, carrying forward strong analytical and process-improvement instincts.

Now seeking a customer experience or operations leadership role to apply that combination of people leadership, compliance discipline, and process redesign at greater scale.

Client Service Officer / Assets Custodian at Stanbic IBTC Bank Plc (2024-04 – Present)

• Own dual frontline and back-office accountability — deliver personalized service to 25+ customers daily while safeguarding vault cash, controlled stationery, and sensitive instruments under strict risk and compliance controls.
• Turned around ~50 escalated complaints in the past year, working across internal stakeholders to convert frustrated customers into retained, loyal ones.
• Spotted a recurring branch bottleneck and personally designed a seating and queue-management initiative that cut customer wait times and reduced service escalations branch-wide.
• Coach and onboard newly recruited staff and act as an informal escalation point for colleagues across multiple branches, extending service consistency beyond a single location.
• Produce operational reporting that has consistently supported clean internal audits and compliance reviews.

Client Service Officer at Stanbic IBTC Bank Plc (2023-02 – 2024-03)

• Onboarded new customers at a 70%+ success rate while holding the line on full KYC and regulatory compliance.
• Rebuilt banking-operations expertise from the ground up after pivoting from a sales leadership career, becoming a trusted resource for service requests within the first year.

Business Owner / Independent Operator at Self-Employed (2020 – 2023)

Built and ran an independent business from the ground up after relocating — owning logistics, customer relationships, and financial oversight with no corporate support structure to lean on.

Regional Sales Manager at OPay (2018-06 – 2020-03)

• Led and coached a team of 5 Business Development Managers, driving customer acquisition and sales performance across the region for nearly two years.
• Built merchant and stakeholder relationships that strengthened regional market presence, until the unit was shut down amid COVID-19 disruption.

Farm Administrator at His Grace Farms (2017 – 2017)

Managed inventory, logistics, and administrative records for daily farm operations.

Central Medical Stores (NYSC) at National Youth Service Corps (2016 – 2016)

Managed inventory and logistics using the mSupply system, supporting stock accuracy and process efficiency.

B.Sc. in Pharmacology – University of Lagos

Student Member in Skills Level – ICAN

Certification in Executive Virtual Assistant – RESA Africa