Olivia Yusuf

Results-driven client support and administrative professional with 3+ years of experience supporting executives, managing client relationships, coordinating operations, assisting HR functions, and driving sales across fast-paced and remote environments. Generated measurable sales results in property services by converting client enquiries into completed transactions and personally contributing to the sale of 12 properties, including a major transaction valued at approximately ₦1 billion. Combines strong communication, research, documentation, stakeholder coordination, and remote-work capabilities with a background in Mass Communication.

Recognised for taking ownership, managing competing priorities, resolving issues promptly, and delivering reliable support with minimal supervision.

Executive Assistant / HR & Client Relations / Sales Support at GRAND CRYSTAL DEVELOPERS

• Supported the CEO with scheduling, correspondence, meeting coordination, priority tracking, and executive action items.
• Managed the client journey from enquiry through needs assessment, follow-up, relationship development, negotiation, and transaction completion.
• Qualified prospective property clients, identified requirements, and matched them with suitable property opportunities.
• Personally contributed to the successful sale of 12 properties through lead engagement, follow-up, relationship management, and sales conversion.
• Supported a major property transaction valued at approximately ₦1 billion through client communication and sales-process coordination.
• Resolved customer enquiries and concerns promptly while maintaining a professional customer experience.
• Advanced sales and business-development activities through regular prospect contact, lead re-engagement, and requirement tracking.
• Coordinated HR and administrative activities including staff communication, documentation, internal follow-up, and routine operational support.
• Maintained client and administrative records, improving information accessibility and tracking outstanding actions to completion.
• Managed remote responsibilities independently with clear communication, accountability, and timely delivery.

Administrative & Media Communications Support / Stakeholder Support at NMDPRA — Nigerian Midstream and Downstream Petroleum Regulatory Authority

• Coordinated day-to-day administrative activities, documentation, and departmental communication to support efficient operations.
• Researched, gathered, and organised information for media and communications activities, reports, and official materials.
• Managed stakeholder enquiries and requests by receiving, documenting, routing, and following up through resolution.
• Supported meetings, events, and official engagements through timely preparation and smooth administrative execution.
• Maintained organised records and structured information for internal reference, reporting, and departmental use.
• Drafted communication materials and reports using accurate research and well-organised supporting information.
• Collaborated with internal teams and external stakeholders while protecting confidential information and maintaining professional standards.
• Delivered administrative, media communications, research, documentation, and stakeholder-support services during NYSC.

Customer Service / Personal Assistant / HR Support at ZATRAS GLOBAL OIL & GAS

• Delivered responsive customer service and administrative support to clients, employees, and management.
• Addressed enquiries, investigated concerns, and supported timely issue resolution while maintaining service quality.
• Coordinated management support including scheduling, correspondence, documentation, follow-up, and routine administration.
• Supported recruitment by coordinating candidates, arranging interviews, and assisting with interview administration.
• Updated employee records, attendance information, and leave documentation to support accurate HR administration.
• Facilitated staff communication and completed routine HR administrative activities.
• Assisted with payroll-related administration by organising employee information and supporting relevant records.
• Protected confidential staff, customer, and company information while handling sensitive documentation.
• Managed multiple administrative, HR, and customer-facing responsibilities while maintaining accuracy and responsiveness.

HND in Mass Communication – Kaduna Polytechnic (2023)

ND in Mass Communication – Federal Polytechnic Nasarawa

Secondary Education – Government Day Secondary School, Wuse 2