Olubiyo Damola

A committed, client-focused customer service representative with excellent interpersonal, communication, and problem-solving abilities. knowledgeable about helping clients, addressing issues, answering questions, and ensuring a satisfying client experience. able to handle several jobs with professionalism and attention to detail while working efficiently in hectic settings. devoted to fostering client confidence and advancing business objectives via dependable and effective service.

Appointment Setter - Dorner Conveyors - US

(2025-02 - 2026-07)

• Through phone, email, chat, and/or in-person interactions, I helped clients in a courteous and professional manner.
• In order to expose available residential units, qualify interest, and produce leads, outbound outreach was carried out to potential tenants, property investors, and housing applications.
• Kept up-to-date scheduling data and updated the CRM system to guaranty smooth follow-up and optimize conversion chances.
• Supported day-to-day operations and administrative tasks.
• To enhance performance, I took part in training courses and sales meetings.

Customer Support Specialist - LAZ Parking - US

(2025-06 - 2024-08)

Steadfastly committed to raising customer satisfaction and providing a satisfying consumer experience.

• Helped with enrollment or application procedures, swiftly addressed grievances or issues, and accurately Recorded all communications.
• Address customer grievances and service concerns in a timely and competent manner.
• Determine the needs of the client and suggest suitable solutions.
• Effectively handled several client requests in a hectic setting.

Inside Sale Representative - SILA SERVICES - US

(2023-03 - 2021-09)

• Present products and go over their features, advantages, costs, and special offers.
• To aid in the sales process, properly respond to inquiries, objections, and concerns from customers.
• To turn chances into sales, follow up with leads and prospects on a regular basis.
• Accurately process customer orders and work with the appropriate departments to guaranty prompt delivery.
• Created and turned in sales statistics on a daily, weekly, or monthly basis.

Higher National Diploma - Accounting - Osun State College Of Technology Esa Oke (2012 - 2014)

National Diploma - Accounting - Wolex Polytechnic Lagos (2008 - 2010)