Olufunmi Oderinde

Detail-oriented and results-driven professional with a strong background in client experience, sales optimization, and administrative operations. Proven track record of supporting business growth through exceptional customer relationship management, revenue-generating strategies, and efficient technical support.

Experienced in managing client interactions across multiple touchpoints, resolving technical issues, and ensuring seamless onboarding and user experience. Adept at troubleshooting platforms, managing CRM systems, and collaborating with cross-functional teams to enhance service delivery and client satisfaction.

Recognized for strong communication, analytical thinking, and the ability to translate complex technical concepts into simple, client-friendly solutions. Passionate about delivering value, improving processes, and contributing to the success of forward-thinking organizations.

The Outlast Institute (Map to Client)

Client Experience & Tech Support Specialist

September 2025 – Present

• Provide prompt and professional support to clients via email, chat, and virtual calls
• Troubleshoot and resolve technical issues related to platforms, integrations, and user access
• Guide clients through onboarding processes, ensuring a seamless and positive experience
• Monitor client accounts and proactively identify potential issues or areas for improvement
• Maintain accurate records of client interactions, support tickets, and resolutions
• Collaborate with internal teams to resolve client concerns and improve service delivery
• Create and update help documentation, FAQs, and support resources
• Escalate complex issues when necessary and ensure timely resolution
• Gather client feedback and provide insights to improve overall client experience The Outlast Institute (Map to Client)

Visibility & Sales Optimization Strategist

May 2025 – September 2025

• Led outreach campaigns securing high-value visibility and partnership opportunities
• Executed 10+ personalized outreach pitches weekly, contributing to consistent revenue generation
• Initiated and nurtured strategic conversations with key decision-makers via LinkedIn and email
• Tracked and analyzed outreach performance using Airtable and reporting dashboards
• Collaborated with leadership to refine messaging, targeting, and outreach strategy
• Facilitated weekly team alignment sessions to improve productivity and performance
• Audited team communications to ensure brand consistency and conversion effectiveness
• Delivered weekly and monthly performance reports on outreach and revenue metrics
• Provided coaching and feedback to improve team output and results

Braids That Speak (via Map to Client)

Sales Representative → Sales Team Lead

February 2024 – May 2025

• Drove sales for premium services, consistently exceeding monthly revenue targets
• Conducted client consultations, handled objections, and closed high-ticket offers
• Maintained CRM records, tracked performance metrics, and managed follow-ups
• Promoted to Team Lead based on strong performance and leadership capability
• Trained and managed a team of 5+ sales representatives
• Reviewed call transcripts, provided feedback, and led weekly team meetings
• Collaborated with client to improve scripts, sales processes, and lead conversion
• Ensured accurate communication between internal teams and external client

Brownview Nig. Ltd

Administrative/Logistics Officer

Jan 2021 – Dec 2022

• Coordinated administrative systems and improved operational processes
• Managed internal communication flow to support business operations
• Maintained company databases, reports, and documentation
• Oversaw office inventory and procurement within budget constraints
• Coordinated projects, schedules, and interdepartmental activities
• Ensured compliance with organizational policies and procedures
• Resolved customer complaints with efficient turnaround time
• Managed client bookings and ensured service satisfaction
• Monitored field operations including vehicle tracking and driver welfare

Montaigne AH Limited

Retail Sales Executive

July 2020 – Dec 2020

• Prospected and engaged new clients through networking and outreach
• Identified business opportunities and evaluated potential deals
• Built and maintained relationships with clients and decision-makers
• Met and exceeded individual and team sales targets
• Handled objections and negotiated deals to successful closure

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Slum2School Africa (NGO)

Volunteer – Mentoring & Guidance

Dec 2019 – Present

• Provided academic and personal mentoring to students
• Conducted individual and group counseling sessions
• Supported students in identifying strengths and career direction
• Monitored progress and addressed behavioral and learning challenges

Bachelor of Science degree in biological sciences.