Olufunmi Oderinde

Detail-oriented and results-driven professional with experience in client experience, technical support, sales optimization, customer relationship management, and administrative operations. Proven track record of supporting business growth through exceptional client engagement, revenue-generating strategies, and efficient operational support. Experienced in managing client interactions across multiple touchpoints, resolving technical issues, supporting onboarding processes, and ensuring a seamless user experience.

Adept at troubleshooting platforms, maintaining CRM systems, analyzing performance data, and collaborating with cross-functional teams to improve service delivery and client satisfaction. Recognized for strong communication, analytical thinking, relationship management, and the ability to translate complex information into simple, client-friendly solutions. Passionate about improving processes, solving problems, and contributing measurable value to forward-thinking organizations.

Client Experience & Tech Support Specialist - The Outlast Institute (Map to Client)

(2025-09)

• Provide prompt and professional support to clients through email, chat, and virtual calls.
• Troubleshoot and resolve technical issues related to platforms, integrations, and user access.
• Guide clients through onboarding processes to ensure a seamless and positive experience.
• Monitor client accounts and proactively identify issues or improvement opportunities.
• Maintain accurate records of client interactions, support tickets, and issue resolution.
• Collaborate with internal teams to resolve client concerns and improve service delivery.
• Create and update help documentation, FAQs, and support resources.
• Escalate complex issues appropriately and follow through to timely resolution.
• Gather client feedback and provide insights to improve the overall client experience.

Visibility & Sales Optimization Strategist - The Outlast Institute (Map to Client)

(2025-05 - 2025-09)

• Led outreach campaigns to secure high-value visibility and partnership opportunities across coaching, leadership, and transformation sectors.
• Executed 10+ personalized outreach pitches weekly, contributing to consistent monthly revenue generation.
• Initiated and nurtured strategic conversations with key decision-makers through LinkedIn and email.
• Collaborated directly with leadership to refine messaging, targeting, and outreach strategy.
• Facilitated weekly team alignment sessions to improve morale, productivity, and performance.
• Audited team communications to ensure brand consistency, quality, and conversion effectiveness.
• Delivered weekly and monthly reports on outreach, conversion, and revenue metrics.
• Provided coaching and performance feedback to improve team output and results.

Sales Representative / Sales Team Lead - Braids That Speak (via Map to Client)

(2024-02 - 2025-05)

• Spearheaded direct sales efforts for premium hair installation and coaching services, consistently exceeding monthly revenue targets.
• Conducted client consultations, addressed objections, and closed high-ticket offers with professionalism and empathy.
• Maintained CRM records, tracked sales performance metrics, and coordinated follow-up activities.
• Promoted to Sales Team Lead based on performance, consistency, and leadership capability.
• Trained, supervised, and supported a team of 5+ sales representatives.
• Reviewed call transcripts, provided coaching feedback, and led weekly team meetings.
• Collaborated with the client to improve scripts, sales processes, and lead conversion strategies.
• Ensured accurate communication and effective service delivery between internal teams and the external client.

Administrative/Logistics Officer - Brownview Nig. Ltd

(2021-01 - 2022-12)

• Coordinated administrative systems and procedures to improve operational efficiency.
• Managed internal information flow to support smooth business operations.
• Maintained company databases, spreadsheets, records, and reports.
• Oversaw office inventory and procurement activities while managing budget considerations.
• Coordinated schedules, projects, and interdepartmental activities to meet deadlines.
• Ensured compliance with organizational policies and operational procedures.
• Resolved customer complaints with efficient turnaround time and professionalism.
• Managed client bookings and ensured satisfaction with service delivery.
• Monitored field operations, including vehicle tracking and driver welfare.
• Prepared regular reports on expenses and office budgets.

Volunteer – Mentoring and Guidance - Slum2School Africa (NGO)

(2019-12)

• Provide academic, personal, and social mentoring support to students.
• Conduct individual and group counseling sessions to support student development.
• Help students identify strengths, abilities, and growth opportunities.
• Monitor student progress and address behavioral and learning challenges.
• Support students with guidance on academic and personal decision-making.

B.Sc. - Biological Sciences (Pure and Applied Zoology) - Federal University of Agriculture, Abeokuta (2019)

WASSCE / SSCE - Regina Mundi Girls' Secondary School (2012)