Hybrid Appointment Setter - Eco Properties
(2024-02 - 2026-05)
- Maintained accurate data on customer records, information, notes and communication history with timely follow up activities using CRM software.
- Screened and evaluated prospects based on rental needs, location and budget while effectively scheduling virtual consultations and property showings.
- Responded to inbound enquiries from prospective tenants (short lets, quarries and warehousing inclusive), property investors (JV) while scheduling consultations for the sales team.
- Conducted outbound calls, SMS texts and email outreach to prospects introducing residential unit upsells and virgin lands to generate qualified appointments and scheduling.
Customer Service Representative - Whispering Palms Hotel
(2021-09 - 2024-01)
- Courteously provided information on hotel food, services, amenities, local attractions and transport options while co-ordinating with housekeeping, maintenance and kitchen departments to ensure guest satisfaction
- Dealt with reservations, cancellations, follow-ups, check ins, check outs, complaints, feedbacks, concerns, preferences, upsold room upgrades, event halls and catering services while ensuring compliance with hotel policies.
- Maintained accurate guest records and updated customer information on the property management system and generated weekly reports for management.
Cold Caller - Ominibiz
(2018-10 - 2020-01)
- Using a short script to introduce the warehouse while promoting available wholesale goods and household provisions.
- Conducted high volume outbound calls to wholesalers, retailers, supermarkets, restaurants, hotels and other prospects.
- Asking questions to understand customer needs, quantities and purchasing frequency.
- Following up with interested prospects to convert leads into orders and repeat customers.
- Maintained accurate records of calls, leads, customer information and sales activities in a database.
