Oluokun Olajumoke

Experienced customer service specialist committed to providing service through active listening and offering effective solutions to customer concerns. Demonstrates a proactive and efficient approach to resolving issues, consistently ensuring utmost customer satisfaction. Committed to continuously enhancing skills and knowledge by acquiring proficiency in new computer software, implementing innovative customer service strategies, and collaborating with a highly knowledgeable team.

Customer Representative Officer - Chubbies and Field - Sango Ota, Ogun State

(2021-01 - 2023-03)

• Handled daily customer communications to ensure smooth operations across product and service offerings.
• Resolved inquiries and provided proactive assistance while maintaining client satisfaction.
• Maintained accurate account records and followed through on customer concerns.
• Actively engaged in identifying trends and communicating opportunities for service enhancements.

Customer care Representative - CALCARE SERVICE CENTER

(2023-01)

• Providing product/service information, troubleshooting and support.
• Handle customer inquiries, complaints and feedback via phone, email, chat or social media.
• Resolve customer issues promptly and efficiently.
• Process customer orders, returns and exchange.
• Stay up-to-date with product knowledge and industry trends.

BA - English - Ekiti State University, Ado-Ekiti (2021-01)