Oluwabusayomi Turner

Highly analytical and detail-oriented Settlement and Reconciliation Officer with extensive experience in financial reconciliation, dispute resolution, and transaction settlements within the banking and fintech sectors. Proven ability to identify discrepancies, mitigate financial risks, and ensure compliance with internal and external regulations. Adept at leveraging financial data analysis to drive operational efficiency and optimize settlement processes.

Seeking to contribute expertise in transaction reconciliation, dispute resolution, and financial reporting to a dynamic organization.

Settlement and Reconciliation Officer at ITEX INTEGRATED SERVICES (2025-01 – Present)

• Process VAS Expected Settlements for card-based transactions on a T+1 basis.
• Ensure timely receipt of settlements, verify accurate pricing, and prevent fund losses.
• Conduct inward and outward settlement reconciliation to ensure transactions align with ITEX's financial position across multiple channels.
• Escalate unsettled transactions to partner banks for swift resolution.
• Investigate and resolve settlement discrepancies while ensuring compliance with financial policies.
• Process manual commission payments for non-auto settlement transactions.
• Perform daily and weekly analysis of bill payments, transaction failures, and trends to support business intelligence initiatives.
• Maintain accurate Zoho Books postings for reconciled settlement entries.

Settlement, Reconciliation & Dispute Officer at FIRST CITY MONUMENT BANK (FCMB) (2023-05 – 2024-12)

• Identified and resolved financial discrepancies and errors to uphold financial integrity.
• Performed accurate reconciliation of transactions across multiple settlement channels.
• Investigated fraudulent and unauthorized claims, ensuring regulatory compliance.
• Processed chargeback disputes (Visa & MasterCard) and coordinated fund recovery.
• Downloaded and reconciled settlement reports from Interswitch, UP, and NIBSS portals.
• Provided daily and weekly settlement reports to key merchants.
• Assisted with NEFT refunds, general ledger reconciliations, and merchant account settlements.
• Monitored ROU and NOU transactions (ATM withdrawals) and handled related chargebacks.
• Successfully reconciled high-volume customer accounts, reducing unresolved transactions.
• Enhanced dispute resolution processes, minimizing chargeback losses.
• Strengthened financial reporting accuracy by improving settlement tracking mechanisms.

Technical & POS Support Officer – Corporate Banking at WEMA BANK (2022-06 – 2023-04)

• Configured and deployed POS terminals for business clients.
• Provided technical support for POS transactions and chargeback reconciliations.
• Assisted in configuring merchant accounts and resolving settlement issues.
• Maintained detailed transaction and settlement records for audit and compliance purposes.
• Coordinated with NIBSS and application developers to register merchant files.
• Improved POS transaction efficiency by streamlining configuration processes.
• Enhanced dispute resolution speed, reducing downtime for merchants.

Field Support Officer – Business Support Personnel at WEMA BANK (2020-01 – 2022-06)

• Deployed and configured POS terminals for merchants.
• Provided on-site technical support to ensure seamless transactions.
• Analyzed merchant transaction data to optimize POS usage and profitability.
• Facilitated retrieval of inactive terminals and encouraged merchant engagement.
• Maintained and provided accurate settlement reports to key merchants.
• Increased merchant engagement, leading to a 20% rise in active terminal usage.
• Enhanced POS efficiency, reducing downtime for merchants.

Bachelor of Arts in Theatre Arts – LAGOS STATE UNIVERSITY (LASU) (2010-12 – 2014-09)