Oluwanifesimi Adeyemo

Customer focused IT Support professional with 3+ years of experience delivering first- and second-line technical support in fast-paced, SLA-driven environments. Skilled in incident logging, categorization and escalation, Active Directory user administration, and hands-on/remote troubleshooting of Windows, Microsoft 365, hardware, and network issues. Proven track record of high first-contact resolution, clear technical documentation, and dependable, empathetic end-user support.

Complements this foundation with cloud and infrastructure experience (Microsoft Azure) that supports faster root-cause diagnosis of complex issues.

Cloud Support Engineer - Skill.sch Technologies - Lagos, Nigeria

(2025-06)

• Monitored and troubleshot production issues using Azure Monitor, Log Analytics, and Application Insights, resolving incidents to minimize service disruption
• Managed Azure infrastructure (VMs, App Services, Storage, VNets, NSGs, Load Balancers), supporting reliable service availability for end users
• Applied Azure RBAC and Key Vault for secure, least-privilege access management, reinforcing identity and access control best practices
• Built and maintained CI/CD pipelines with Azure DevOps, reducing deployment time and improving change reliability
• Documented infrastructure and operational procedures (Infrastructure as Code, runbooks) to support consistent, repeatable resolutions

IT Support Technician - AAVA Brands Manufacturing Ltd - Lagos, Nigeria

(2024-01 - 2025-05)

• Acted as first point of contact for all IT incidents and service requests, providing first- and second-level support to office staff
• Logged, categorized, prioritized, and tracked incidents through to resolution using a ticketing system, working within defined SLAs
• Managed the full user account lifecycle in Active Directory, including provisioning, permissions, and password resets
• Diagnosed and resolved hardware, software, and network connectivity issues via hands-on and remote support
• Escalated complex issues to higher-level support teams following established escalation workflows
• Supported system upgrades and patch deployments with minimal downtime; maintained IT asset records on SharePoint
• Prepared CapEx/OpEx reports and coordinated vendor payments to support IT budgeting and planning

ICT Technician Intern - Nigerian Ports Authority - Lagos, Nigeria

(2019-01 - 2020-02)

• Resolved approximately 70% of IT support tickets on first contact via phone and email, exceeding first-call resolution targets
• Assisted with system installations, upgrades, and configurations across the organization
• Performed hardware repairs and routine maintenance; monitored systems and supported network connectivity for staff
• Authored basic troubleshooting guides to build a self-service knowledge base and reduce repeat tickets

B.Sc. - Computer Science - Federal University of Ekiti (FUOYE) (2025-01 - 2026-04)

HND - Computer Science - Yaba College of Technology (YABATECH) (2021-07 - 2023-02)

OND - Computer Science - Yaba College of Technology (YABATECH) (2018-06 - 2019-12)