Oluwaseun Raymond

Detail-oriented IT Support Specialist and Frontend Developer with 3+ years of experience delivering technical support, cloud infrastructure administration, and high-performance web solutions. Certified in Microsoft Azure (AZ-900), Microsoft 365 (MS-900), and Google IT Support. Proven ability to troubleshoot hardware/software issues, administer Microsoft 365 environments, manage user accounts, and support end-users across remote and on-site settings.

B.Tech in Computer Science (Information Systems) from FUTA. Adept at reducing downtime, improving operational efficiency, and communicating technical concepts clearly to non-technical stakeholders.

IT Support & Frontend Developer - Havazon Nigeria Limited - Ondo State, Nigeria (Remote)

(2025-01)

• Provided first- and second-line technical support to internal teams, diagnosing and resolving software, connectivity, and application issues to maintain 99%+ uptime.
• Administered Microsoft 365 user accounts: provisioned/deprovisioned mailboxes, managed licences, configured Teams policies, and enforced security baselines.
• Reduced job-upload processing time by 90% by engineering a bulk file-upload pipeline, significantly improving recruiter productivity.
• Increased platform sign-ups by 50 new users in a single week after redesigning the recruitment module for improved UX and accessibility.
• Maintained IT documentation including SOPs, user guides, and incident logs to support knowledge transfer and audit readiness.
• Mentored junior team members on best practices for web performance, version control (Git), and system configuration.

IT Support Specialist & Web Developer - Freelance - Nigeria (Remote & On-site)

(2022-01)

• Delivered end-user IT support for SME clients including hardware troubleshooting, OS reinstallation, printer/network configuration, and antivirus management.
• Set up and maintained local area networks (LAN), configured routers, and resolved DNS/IP conflicts for small business clients.
• Built and deployed internal-facing web applications including an energy monitoring dashboard (EnergyOS) and a food delivery platform (Deli-Ver) using Next.js, Supabase, and Tailwind CSS.
• Developed a full-stack pension management web application with role-based access control (RBAC) for an admin/employee/auditor workflow.
• Translated client requirements into technical specifications, managed project timelines, and delivered documentation on handover.

IT & Audit Operations Support - Fahaz Energy Oil & Gas Nig. Ltd - Nigeria

• Built and maintained Excel-based Tank & Dipping Verification (TDV) audit tools across 6 petrol station branches, automating fault classification and root-cause diagnosis.
• Implemented automated pump monitor with plain-English diagnostic columns (tank/line leak vs. meter malfunction vs. silent leak/theft), reducing manual review time.
• Trained operations staff on Excel-based audit workflows, improving data accuracy and compliance reporting.

B.Tech - Computer Science — Specialisation: Information Systems - Federal University of Technology, Akure (FUTA) (2017-01 - 2024-01)