Operations Coordinator at Krisant Energy (2024-02 – Present)
- Streamlined cross-functional communication between field engineers, maintenance teams, and internal stakeholders to ensure 99% uninterrupted service delivery across multiple client sites.
- Tracked asset performance and historical consumption trends to support preventive maintenance planning and operational efficiency initiatives.
- Monitored field operations workflow, tracking task completion timelines and following up with cross-functional technical teams to maintain strict service level agreements (SLAs).
- Served as the primary liaison between technical teams, management, vendors, and client organizations to accelerate issue escalation and mitigate operational risks.
- Analyzed operational performance reports and key service metrics to identify potential service disruptions and execute corrective actions.
Business Operations & Compliance Intern at Excelerate (Pepagora Project) (2026-08 – 2026-09)
- Manage business onboarding workflows and maintained accurate company records in a fast-paced digital platform environment.
- Validate business information and supported compliance processes while maintaining 90%+ data accuracy standards.
- Re-engage inactive platform users through structured communication and feedback collection initiatives.
- Prepare operational and compliance reports to support decision-making and platform growth strategies.
- Collaborate with cross-functional teams to improve user retention and onboarding effectiveness.
Product Manager / Team Lead (Capstone Project) at Women Techsters Fellowship (Tech4Dev) (2025-02 – 2026-03)
- Spearheaded a 13-member cross-functional team, managing agile sprint timelines, internal communication and resource allocation to ensure on-time project delivery.
- Designed a data-driven customer retention framework based on simulated user research, mapping friction points to forecast a 10% reduction in customer churn.
- Conducted targeted market research and user interviews to uncover friction points, informing the overall product strategy and prioritizing high-impact features.
- Mapped out project workflows in Jira and ClickUp to monitor milestones and deliver clear progress reports to key stakeholders.
Customer Support Representative at Just Millennium Global Autos (2019-01 – 2023-12)
- Resolved high-volume, complex customer inquiries, complaints, and service requests while consistently maintaining professional service quality standards.
- Prioritized and tracked customer requests, effectively improving response time by 30% through structured daily follow-up.
- Conducted proactive post-resolution follow-ups, significantly reducing churn risks and driving repeat business.
- Identified recurring customer pain points and collaborated with management to suggest actionable workflow and operational improvements.
Administrative Assistant at Basigns Graphics (2012-06 – 2018-12)
- Oversaw day-to-day administrative infrastructure, scheduling, filing systems, and inventory tracking to maximize workplace efficiency.
- Supported internal team coordination and workflow management to ensure seamless business operations.
- Served as the primary operational contact for major customer accounts, processing orders, handling email correspondence and managing data entry with high accuracy.
Marketer (NYSC) at First Global Searchlight Ltd (2010-09 – 2011-08)
- Conducted localized market research to identify target demographics while creating compelling content across digital platforms.
- Collaborated with cross-functional teams to implement targeted outreach initiatives and expand customer acquisition.
- Developed and implemented data-driven marketing strategies that increased brand visibility and customer engagement metrics.
