Oluwaseyi Olasunkanmi

Highly experienced casino operations and customer service professional with over 10 years of progressive experience in gaming and hospitality environments. Proven track record in managing customer relationships, supervising operations, handling high-value transactions, and leading teams. Seeking to transition into a structured daytime role where I can apply my strong interpersonal and operational skills while achieving a better work-life balance.

Casino Manager - Cobra Casino - Lagos

(2024-05)

• Oversee daily casino operations and staff performance
• Manage customer relations and ensure high service standards
• Supervise financial transactions and ensure accuracy
• Resolve escalated customer issues effectively
• Ensure compliance with company policies and procedures

Pit Boss - Golden Sun Casino - 90 Allen Avenue, Ikeja, Lagos

(2021-04 - 2024-03)

• Supervised gaming floor operations and dealer activities
• Monitored games to ensure fairness and compliance
• Managed customer concerns and maintained satisfaction
• Assisted in staff coordination and shift management

Casino Dealer - Aristocrats Casino - Benin Republic

(2016 - 2020)

• Conducted table games professionally and efficiently
• Ensured compliance with gaming rules and procedures
• Delivered excellent customer experience

Casino Dealer - Aristocrats Casino - 51/53 Toyin Street, Ikeja, Lagos

(2014 - 2016)

• Managed table games and customer interaction
• Maintained accuracy in game handling and payouts
• Built strong customer relationships

Senior Secondary School Certificate (SSCE) - Bright Star College