Customer Service/Sales Specialist
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I am result-driven Customer Service and Sales specialist who identifies customer's needs and deliver effective solutions to problems. Commited to provide high-qualitycustomer care resulting in satisfaction, retention and increased sales. Am personable and professionalunder pressure with motivated, enegetic nature.
Activities engaged in and responsibilities saddled with:
Customer Service Representative
Answer incoming calls and emails to address customer questions, requests and issues.
Maintain working product knowledge
Track interactions in CRM - Record customers interactions in internal system
Empathize with and prioritize customer needs, escalating issues to internal teams
Bachelor of Science in Microbiology
