Oluwatosin James

Results-driven Shift Manager with 8+ years in QSR and hospitality, progressing from Graphic Artist to Assistant Manager and Team Leader roles. Proven ability to lead teams, manage POS/cash operations, ensure service excellence, and drive store compliance. Skilled in project management and HR processes, with strong integrity and operational alertness. Seeking to leverage experience to add measurable value to a growth-focused organization.

Shift Manager - DODO PIZZA

(2023-01 - 2026-12)

• Managed daily store operations, supervising 10+ team members per shift to meet sales and service KPIs
• Oversaw cash handling, POS transactions, and end-of-day reconciliation with 100% accountability
• Trained new staff on SOPs, food safety, and customer service standards
• Resolved customer complaints and escalations, maintaining brand reputation

Call center - Burger King

(2026-01)

• Handled 80+ inbound customer calls/ orders daily via phone and WhatsApp
• Resolved complaints and ensured 95%+ customer satisfaction during peak periods
• Upsold combo meals and promos, increasing average order value by 12%
• Operated POS and processed cash/card payments with 100% accuracy

Team Leader - DODO PIZZA

(2022-01 - 2023-12)

• Led shift teams during peak hours, ensuring speed-of-service and order accuracy
• Monitored stock levels and coordinated with supply chain to prevent shortages
• Implemented upselling strategies that increased average ticket size

Assistant Manager - ROYAL LONDON

(2020-01 - 2022-12)

• Assisted in overall branch operations including scheduling, payroll input, and vendor coordination
• Enforced compliance with health, safety, and company policies
• Analyzed sales reports to identify trends and improve performance

Staff - KFC

(2018-01 - 2019-12)

• Delivered fast, accurate service in high-volume environment
• Maintained cleanliness and food safety standards per QSR protocol

Graphic Artist - PRINZILLA BRAND

(2016-01 - 2017-12)

• Created marketing materials and brand assets for print and digital use

B.Sc. - Business Administration - Global Wealth University (2025-12)

Senior Secondary Certificate - SSCE - Standard College, Mushin (2018-12)

First School Leaving Certificate - FSLC - Standard Nursery & Primary School, Mushin (2012-12)