Omodara Damilola

Customer-focused and results-oriented Customer Service Professional with over two years of experience supporting customers within a fast-paced telecommunications environment. Skilled in resolving complex customer concerns, providing technical troubleshooting, managing customer accounts, and implementing effective customer retention strategies. Adept at handling high volumes of customer interactions while consistently meeting performance targets and maintaining excellent customer satisfaction.

Recognized for empathy, professionalism, effective communication, and the ability to remain calm under pressure. Passionate about delivering exceptional service and contributing to organizational success.

Customer Service Representative - Jtechtrade

(2026-04)

• Assist customers with the buying and selling of gift cards, cryptocurrencies, and stable coins.
• Guide customers through cryptocurrency and gift card transactions, ensuring a smooth and seamless trading experience.
• Process customer orders accurately while maintaining attention to detail and compliance with company procedures.
• Maintain accurate transaction records and customer information in the company's internal system
• Resolve customer complaints and transaction-related issues efficiently, escalating complex cases when necessary.
• Contribute to sales by educating customers on available services and helping them complete transactions with confidence.

Customer Service Representative - Zeta-Web Nigeria (Outsourced to MultiChoice Nigeria – DStv/CANAL+)

(2024-03 - 2026-03)

• Managed an average of 90+ customer interactions daily via phone and email.
• Resolved customer complaints through effective troubleshooting and problem-solving techniques.
• Successfully resolved complex technical issues, including subscription-related error codes, during live customer interactions.
• Promoted MultiChoice products and subscription packages while successfully encouraging inactive subscribers to renew their subscriptions.
• Escalated complex customer concerns to the appropriate departments while ensuring continuous follow-up.
• Maintained accurate customer records using CLARITY (In-house CRM)

Customer Service Representative - Zeta-Web Nigeria (Outsourced to MultiChoice Nigeria – DStv/CANAL+)

(2024-03 - 2026-03)

Key Achievements

• Consistently achieved monthly Key Performance Indicator (KPI) targets.
• Received multiple commendations from customers for professionalism, patience, and effective issue resolution.
• Earned positive Quality Assurance (QA) evaluations for service quality and professionalism.
• Contributed to customer retention through effective communication and solution-based engagement.

Video Editor (NYSC) - Charles Mari's Sales Boost

(2026-02 - 2026-12)

• Edited educational and promotional videos used for sales coaching and training programmes.
• Collaborated with the content team to produce engaging learning materials.
• Ensured timely delivery of high-quality video content while maintaining brand consistency.
• Supported the creation of visual content that enhanced audience engagement.

SOCIAL STUDIES TEACHER - Aiyepe Community High School, Ijebu Ode

(2023-04 - 2023-09)

• Planned and delivered engaging Social Studies lessons in line with the approved curriculum.
• Assessed students' academic performance and provided constructive feedback.
• Maintained effective classroom management and encouraged active participation.
• Prepared lesson notes, instructional materials, and classroom assessments.

Bachelor of Science in Education (B.Sc. Ed.) - History and Diplomatic Studies - Tai Solarin University of Education (2023)