Omotundun Oladoja

Results-driven Customer Service Representative with proven experience in customer support, sales, telesales, payment processing, CRM management, and issue resolution. Skilled in delivering exceptional customer experiences, managing inquiries efficiently, maintaining accurate records, and contributing to business growth in both remote and onsite environments. Adept at building strong customer relationships, achieving performance targets, and supporting organizational success through professionalism, communication, and problem-solving.

Open to opportunities where I can contribute value, drive customer satisfaction, and support business objectives.

Sales Manager / Sales Support Lead at O Lind Marketing Company (2024-08 – 2025-12)

• Supervised daily customer service and sales support operations to ensure smooth workflow.
• Managed escalated customer inquiries and resolved issues in a timely and professional manner.
• Monitored team performance metrics and ensured consistent follow-up on customer interactions.
• Provided support to improve customer retention and enhance overall customer satisfaction.
• Assisted in coordinating service activities to maintain high-quality customer experience standards.
• Collaborated with team members to improve service delivery and achieve operational goals.

Customer Service Representative at UNATUS (2023-02 – 2024-07)

• Handled inbound customer calls and responded promptly to customer inquiries and requests.
• Provided accurate information and support to customers while maintaining service standards.
• Processed customer payments accurately and efficiently while ensuring transaction compliance.
• Resolved customer complaints and service-related issues in a timely manner.
• Maintained high levels of customer satisfaction through clear and effective communication.
• Built positive customer relationships by delivering excellent service and support consistently.

Sales and Customer Service Representative at NSO World Digital Service

• Managed customer inquiries and conducted follow-up calls to ensure timely support and resolution.
• Maintained accurate customer records and updated CRM systems consistently.
• Assisted customers with inquiries while providing professional and efficient support.
• Supported sales activities and contributed toward achieving monthly performance targets.
• Resolved customer issues effectively while maintaining a positive customer experience.
• Delivered high-quality customer service through strong communication and relationship management.

Logistics Manager at Ketche NST Herbs Company

• Coordinated order fulfillment processes to ensure timely and accurate deliveries.
• Managed delivery schedules and monitored order progress from processing to completion.
• Communicated with customers regarding order status, delivery timelines, and updates.
• Resolved delivery-related concerns and ensured prompt issue resolution.
• Maintained accurate records of orders, deliveries, and customer interactions.
• Collaborated with internal teams to improve delivery efficiency and customer satisfaction.

Higher National Diploma in Computer Science – Oke Ogun State Polytechnic